Avaya Partner System Trying to Forward to New Phone System

[b.minton]

Hello,

I am an IT specialist at a company that has an old Avaya Partner ACS v3 i believe and I am trying to forward the incoming calls to the new VOIP phone system. Our system has a hunt group set up but I am unsure how to find out what extension is the fist to ring so i can set up call forwarding on that extension. I have set up call forwarding using the speed dial on all of the extensions I thought were in the hunt group but when i call in it doesn't forward any of the calls. I'm not sure if I am doing this right or if i have to get rid of the hunt group to forward the extension to the new phone number. I am new to this partner system but I am a fast learner. Thanks for all you help

 

[Telecomboy]

YOu need to assign the lines as "owned" by the extension you are forwarding. #208 is the feature code. Once you have assigned each line to, say x10, then forward x10 to the new VoIP phone system. This will now forward those lines owned by x10 to the VoIP system.

 

[b.minton]

That did it! Thank you so much

 

[Telecomboy]

no problem. Happy to help

 

[b.minton]

After getting it to work today I noticed none of the lines are getting released after the call that has been forwarded hangs up, any way to remedy this?

 

[Telecomboy]

That was an issue with certain releases of the Partner. Nothing you can program with the Partner system itself. You could contact the service provider and make sure they have reliable disconnect on all the lines.

 

[cpolley1]

To me I never want to call forward out of a Partner System. It was always created future problems in regards to the lines not releasing. One of my few remedies was to request a service on that line from the LEC called "reliable disconnect". Not sure what it does but sometimes it would help at one location but not much at another. Supposedly it made the line more sensitive to when the end customer hung up it would signal the Partner system to hang up and not just sit there thinking the call is still active etc. Partner is notoriously bad about this and I liked the Partner system but got to where I would tell the customer that it just coudln't do it.



Clint Polley

https://www.politoninc.com