Avaya Partner line forwarding

[admindcm]

I have a Partner system running ACS R6.0 and the box is set up as such:

Slot 1: 308ec module
Slot 2: 308ec module
Slot 3: ACS processor R5.0 module
Slot 4: 308ec module
Slot 5: 308ec module

It is currently running 10 inbound lines and 25 stations.

I want to be able to have all inbound calls, regardless of what number is dialed to be able to forward to extension 10 and then voice mail. What is the best way to do this?

The mail is a partner 3 external box mail system (see attachment)
on lines 43-48.

 

[exsmogger]

You could set selector codes 1 through 4 to transfer to extension 10. Assign auto VMS cover to extension 10 and after the programmed number of VMS cover rings the call will go to extension 10's mailbox.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[admindcm]

Thanks for the quick response Brian. I am a bit new to all this, can you explain in detail how this is done. Would this automate the process? I need those incomming calls to go directly to that extension (10) without any end user intervention.

Currently when a line rings, anyone can pick it up and we are trying to prevent that from happening.

 

[exsmogger]

I'd program all phones other than x10 for either delayed ring or no ring. Program the auto attendant to answer within the first 2 rings. I've written quick reference guides that will show how to program all the parameters I've suggested.

http://oregonphone.com/Quick_Reference_Guides.htm

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[TouchToneTommy]

I want to be able to have all inbound calls, regardless of what number is dialed to be able to forward to extension 10 and then voice mail. What is the best way to do this?

Program Ext. 10 as the covering extension for each line.

#206-7-(Line Number)-2
#208-(Line Number)-10