Avaya Partner Caller-ID and Logging 1

[ra123987]

We are having issues with a Partner logging caller-ID. The day service is currently active. The system was set to 0 rings. We reconfigured it to 2 since it supposedly takes 2 rings to log the calls. No calls are being logged. AT&T says caller-ID is active. When the Automated Attendant answers and the caller dials an extension, the extension shows a call from the Voice Messaging System. What is the procedure to have the system display the number that is calling instead of Voice Messaging System?

 

[TouchToneTommy]

What's the release of your ACS?

Temporarily, set the Auto Attendant to 4 rings, and set a phone to immediate ring. Call in and see if the phone shows the CID. That is the first place to test.

 

[ra123987]

AT&T confirmed caller-ID is disabled. They will activate it. Once it is activated, will caller-id be available from all of the extensions by default? Or is there something else that needs to be modified?

 

[ra123987]

It is a newer system, release 6 or 7. Where can I confirm? it is not clearly labeled like some of them are normally.

 

[TouchToneTommy]

Feature 59 will show you the release.

CID will show on ringing phones. It will show when you touch the line button on a non-ringing phone. Release 6 and 7 will include it on a transfer from the Auto Attendant.

Logging requires that you enable it on a per station basis, associate the extension with the lines, and it is logged by the extension that answered the incoming call (which sounds like the VM ports in your setup.) You can also specify ONE extension to log ALL calls, regardless of it that extension answered the call.

 

[ra123987]

Touchtonetommy,

Thanks! The caller-id was disabled from AT&T. Once it was enabled it worked great.