Can someone help me understand the Avaya Partner Call Screening feature?
As I read the details of this feature it sounded like a transferred call could not be screened. If the AA answers and the caller transfers to an extension, that is a transfer and therefore not available to screen. Also it sounds like the screening would play through the speaker phone and the person listening would have to lift the handset to retrieve it, almost like an answering machine in the house. It sounds useful but I can see people getting annoyed and wanting it disabled as fast as they want it added. My client wants a feature which basically announces who is calling so they can decide whether to answer it or to let it go to voicemail. Is this the right option or is there any other option to help with this other than a live receptionist?
As I read the details of this feature it sounded like a transferred call could not be screened. If the AA answers and the caller transfers to an extension, that is a transfer and therefore not available to screen. Also it sounds like the screening would play through the speaker phone and the person listening would have to lift the handset to retrieve it, almost like an answering machine in the house. It sounds useful but I can see people getting annoyed and wanting it disabled as fast as they want it added. My client wants a feature which basically announces who is calling so they can decide whether to answer it or to let it go to voicemail. Is this the right option or is there any other option to help with this other than a live receptionist?