Avaya Partner Call Screening 1

[ra123987]

Can someone help me understand the Avaya Partner Call Screening feature?

As I read the details of this feature it sounded like a transferred call could not be screened. If the AA answers and the caller transfers to an extension, that is a transfer and therefore not available to screen. Also it sounds like the screening would play through the speaker phone and the person listening would have to lift the handset to retrieve it, almost like an answering machine in the house. It sounds useful but I can see people getting annoyed and wanting it disabled as fast as they want it added. My client wants a feature which basically announces who is calling so they can decide whether to answer it or to let it go to voicemail. Is this the right option or is there any other option to help with this other than a live receptionist?

 

[TouchToneTommy]

The screening comes on, through the speakerphone, when a call hits voice mail and the extension has its Call Screen button turned on. So, the call can be a transfer from the Auto Attendant to the extension, or it could be a call on a line that is covered by the extension.

Yes, it works similar to a simple answering machine, in that you can hear the outgoing message and the incoming message through a speaker. If you want to interrupt the voice mail and take the call, you pick up the handset and the voice mail will drop off.

The action you are asking for, where the voice mail answers, askes the caller for their name, then calls the extension and plays that name recording and waits for a response on whether to take the call, is not a function of Partner Messaging or the ACS. That would be a third-party voice mail system that offers that (annoying) feature.

 

[ra123987]

What is the prcedure to enable call screening? Do you modify the extension to enable this feature through the same menu where you create and enable voicemail? Is there anything else that needs to be modified for this to work?

 

[TouchToneTommy]

As I read the details of this feature

Did you look at page 8-16 of the manual?

Call Screening (F25)

Call Screening allows you to listen to a caller leaving a message in your mailbox. This feature
applies only if you have a voice messaging system and an MLS or PARTNER system telephone.
This feature is not available on tip/ring telephones.

SECURITY ALERT:
Use Station Lock (F21) to prevent misuse of this feature. If Station Lock is activated, Call
Screening does not work.

You must program Call Screening on a line button with LEDs by using Centralized Telephone
Programming. Once the button is programmed, the user can turn the feature on by pressing the
button. Calls are now screened until the user turns the feature off by pressing the button again.
When the feature is on, Call Screening begins once the voice mail system has answered the call.
While the call is being screened, the user is connected to the call in a listen-only mode on the
speakerphone. The user can hear both the outgoing announcement and the incoming caller
leaving the message.

One call can be screened at a time at an extension. If more than one call is ringing, the system
uses the ringing line order procedure to determine which of the eligible calls to screen.

Once Call Screening begins, the user can:

? Answer the screened call by going off-hook on the handset. This causes voice mail to drop off
the call.

? Turn the feature off by pressing the Call Screening button again. The telephone drops off the
call, but the voice mail system does not drop off the call.

? Answer or place another call. This causes the telephone to drop off the call.
A green steady LED for the button indicates that Call Screening is on but not currently screening
any calls. While a call is being screened, the button LEDs alternately flash red and green to
indicate that the connection has been established.
Considerations 8

? Call Screening must be programmed on a button with lights.

? This feature is not available at tip/ring, proprietary cordless, or wireless telephones.

? This feature can be turned on only by pressing the programmed button. It cannot be accessed
by dialing the Call Screening feature access code.

? An incoming call can be screened at that extension only if the extension is the Line Coverage
Extension for that line, the call has been transferred to that extension, the call is a DID call, or
the call is an intercom call to the extension.

? If the user is currently on a line or intercom call, Call Screening is ignored.

? After a call has been sent to the voice mail system, you cannot use the Call Screening feature
to screen that call. Call Screening must be on before or while the call is ringing at the
telephone.

? Users cannot create a conference call while screening a call.

? While a call is being screened, dialpad button pushes are ignored.

? A user cannot enter program mode while screening a call.

? Dialable features that interrupt Call Screening are: Last Number Redial (F05), Station Lock
(F21), Personal Speed Dial (F80-89), and System Speed Dial (F600-699).

? Programmed buttons that interrupt Call Screening are: Do Not Disturb (F01), Save Number
Redial (F04), Last Number Redial (F05), and Station Lock (F21).

? If the voice messaging system extension does not have Automatic Extension Privacy (#304)
turned on, other users can bridge onto the call. If a user bridges onto the call, a forward
disconnect signal is sent to the voice messaging system, and it disconnects from the call. This
causes the screening extension to be dropped from the call, and the person who bridged onto
the call is now talking to the calling party.

? You cannot screen a call if the Cell Phone Connect feature is active.


Programming
1. Press Feature 00 at extension 10 or 11.
2. Enter the number of the extension to be programmed with the feature.
3. Press a programmable button with LEDs.
4. Press f25.
5. Program another extension, or exit programming mode.


That should pretty much cover it!