Avaya over VPN Internal Caller ID

[scon44]

Hi
We have a few remote offices connected to the main office. The remote offices have VPN tunnels into the main office. We're seeing that when an internal caller dails from a remote office to another remote office or the main office that the remote office is unable to see who is calling.

The phones were orginally in the main office where moved to the remote offices so not sure what piece I am missing here.

Does anyone know what ports are used for caller ID or what might be the issue?

Any comments are welcome.

 

[amriddle01]

Is this a true SCN or routed via shortcodes? What does monitor say?

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[scon44]

I'm not sure what is required routing wise as I just kind of tranplanted this phone to another physical location and it's connected via a VPN tunnel that is always up. Is there some sort of route forwarding or protocol that is not getting through... the caller ID shows up after the internal call is connected.

 

[Ragnorak]

A little more information would be helpful.

Under the Lines in your configuration you should have an IP trunk that connects the IP Office control units between offices.

On the properties for this line what are the "Supplementary Services" set to? This will tell you if have a Small Community Network or a "true SCN" as amriddle01 put it.

There should also be an incoming and an outgoing line number for that IP trunk. If you do not have a true SCN there must be a short code to send calls to the other office.

Also the software version you are running on the different sites would be helpful.