Avaya IX Workplace - Connectivity to IP Office directory

[TigerWoods33]

We are just starting to test out this Avaya IX Workplace softphone as we are pushing more people to work from home but I don't see a way to hook the softphone into the user extension directory that a physical deskphone can see with the directory button.
It looks like I am getting a "Contact service unavailable message". I followed the Avaya solution to fix this as I configured the softphone manually, but when I try to use the

http://IP

address/46xxsettings.txt for the URL to setup Avaya IX workplace, it says "Failed to parse all certificates"

I imagine if I can work through this error, I should get the proper contact list popping up.

Any advice is appreciated.

Thanks

 

[derfloh]

Where did you get the certificate from?

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[davea2]

I *think* I had this error when I had not uploaded the whole certificate chain to the IPO

 

[davea2]

It was a while ago....

 

[TigerWoods33]

@derfloh
I have used instructions to use self signed certificates from the IPO itself. (Below was the link used)

https://www.ipofficeassistance.com/equinox-on-ipo-r11-with-self-signed-certificate/#Windows Setup

 

[derfloh]

I guess the self signed will not work.

You should create one with an IPO server.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN

 

[davea2]

Maybe regenerate the certificate?

 

[TigerWoods33]

@derfloh & @davea2
So I have found an Avaya solution that does seem to relate.

https://support.avaya.com/ext/index?page=content&id=ADMN115488

The second example is what I want to reference.
I took over this environment and was not involved in the installation. The Certificate I see in Platform view, does not include the information in LAN 1 > VoIP tab. Per that solutions article, it looks like the certificate that's generated must match that tab.

I would like to regenerate but I am not sure what the implications of regenerating/applying would be. Not sure why this was setup the way it was.

 

[derfloh]

Use an IPO server (or Application Server) at the latest patch level to generate the certificate. Then you can set all SANs you need.

IP Office remote service
Fixed price SIP trunk configuration
CLI based call blocking
SCN fallback over PSTN