AVAYA IPO PRI outbound calls busy

[CTNAGZ]

I administer our IPO on-site and 1 that is at a remote facility. (the IPO's are independent of each other). At the remote facility, there are no IT people at all. Users complain that they cannot dial out, phone (9508) shoes BUSY on display when they try to dial out. We are using a PRI from Spectrum (formerly Time Warner). When I have a user test this issue, it works like it should, so I am having a hard time verifying the failure. I am trying to capture it in the Active Calls to at least see what the IPO says. So, problem #1 for me is that I cannot recreate the issue to even begin to troubleshoot and #2 being remote, I have no idea what to do! Should I just call Spectrum and put in a ticket about random busy on outbound calling?

 

[janni78]

You can run SysMonitor and log to file, then let them come back at what time the issue occurred and what number they tried to dial from which extension.

"Trying is the first step to failure..." - Homer

 

[CTNAGZ]

Thank you Janni78, I have configured logging requested that the users let me know. Our IPO's have ran so good that I haven't really had to troubleshoot them at all during the 9 years we have had them.