I am having real troubles with one of our customers where their SIP calls have latency and echo. The main issue being echo.
The SIP provider is sure it's nothing to do with them as the issue is affecting many destinations and their other customers are not complaining.
Their IT company says the phones are on their own network and there is nothing on their side which they think is causing this.
Is there anything on the Avaya that has been known to cause this in the past and is there anything you can do to limit it, either through settings on the handsets or on the system config?
Thanks in advance.
The SIP provider is sure it's nothing to do with them as the issue is affecting many destinations and their other customers are not complaining.
Their IT company says the phones are on their own network and there is nothing on their side which they think is causing this.
Is there anything on the Avaya that has been known to cause this in the past and is there anything you can do to limit it, either through settings on the handsets or on the system config?
Thanks in advance.