Avaya IPO - Cisco Call Manager

[dataquestuk]

I have just started trying to link a Call Manager to a Avaya IPO. I have created the VOIP Line and tested sending all over the line i get an error Icomp Disc and the call is dropped

before the configuration was done on the cisco i have a busy tone.

the call manger calling the IPO gets a 100% busy tone


Any idea's out there


I'm guessing a routing issue and not a codec any sugesstion don't matter how basic might help


thanks

 

[tlpeter]

Here a doc so you can compare

http://www.xs4all.nl/~ista/ipoffice/ipocallmanager.pdf

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[dataquestuk]

The cisco guy did his bit and i did the IPO configuration so the document was followed to the T


and extension dialing giving icomp disc and the DDI pointing to the IPO gives busy


Thanks

 

[Lodde]

One basic thing is that if you are using a 406 as in the document, then you do not need any additional licenses, only VCM.
But if you are trying this with an IP500, then you need license in the IPO.

 

[dataquestuk]

I'm using 412 with a VCM 8 and the IP Line show up as working in he new System Status software


thanks
Again

 

[amriddle01]

What about calls going the other way?

ACS - IP Office Implement

 

[amriddle01]

They nickname "Call Damager" didn't come from nowhere!! lol

ACS - IP Office Implement

 

[dataquestuk]

IPO - CM = ICOMP Disc disconect

CM - IPO = BUSY

 

[amriddle01]

What type of dialling is the Call Manager expecting, overlap or en bloc...as the IPO does overlap if still default. Is there any way of directly connecting to rule out routing?

ACS - IP Office Implement

 

[amriddle01]

Also if the network is Cisco routers/switches have the H323 fixups been removed?

ACS - IP Office Implement

 

[dataquestuk]

The call Manger is sending DDI to the IPO via H323 trunk and the avaya has an H323 Truck which should recive these calls and send to an ICR route to a User or a group



I will check the Cisco routers/switches have the H323 fixups been removed

 

[tlpeter]

Ip trunks do not use the ICR !!!
Straight from the helpfile

Calls received on IP, S0 and QSIG trunks do not use incoming call routes. Routing for these is based on incoming number received as if dialed on-switch. Line short codes on those trunks can be used to modify the incoming digits.

ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

so are you saying to do all the routing for calls recieved over this line via line>shortcodes?

 

[amriddle01]

He's saying anything coming over thr IP Line is treated like a handset, so if 5678 is dialled over the IP link it's the same as someone on the IP Office dialling 5678 (matching system shortcodes) the line shortcodes do as system shortcodes would do and can change 5678 to 1234 if you want or *17 or whatever...it's just SCN with a different system.

ACS - IP Office Implement

 

[TomMills]

blindin

cheers guys

system shortcodes also dont need a reboot which is better

 

[dataquestuk]

Tested this on an In house IPO to IPO and this works we have a ddi on system a going over scn to an IP handset and also chucked a DDI at a AA and we used the system short code worked 100%


next step try this with the cisco

 

[dataquestuk]

Now i can dial the Call Manager no one pick's up the phone but it's going over the IP line



Call From the call manger give me a busy tone

Trace Log shows

84759609mS H323Evt: v=0 stacknum=250 State, new=NullState, old=NullState id=-1
84759621mS PRN: H323Sap::NullStateDLData --- Non-setup message addresses to a non-existing call. Message ignored.
84764843mS CMExtnRxP: v=26
CMShortCode
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
ShortCode GetSystemInfo (99) = []
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw


each time i call in


Short Code


SC = 02704564980
FE = Dial EXT or Dial Tried Both
Num = phone extension 9717
LG = 5 ip Line also tried 0


SC = 564980
FE = Dial EXT or Dial Tried Both
Num = phone extension 9717
LG = 5 ip Line also tried 0


SC = 4980
FE = Dial EXT or Dial Tried Both
Num = phone extension 9717
LG = 5 ip Line also tried 0


short code work when dialed internally


ddi made up for example

 

[dataquestuk]

got calls in both directions

call get answered for 8 seconds om both end and get drop at the answering side


The doc above say that

Compression is automatic
and
H450 support is none


i think this is the issue any ideas out there guys

The cisco is using G711 A Law

H450 support i have


none = doesn't work
QSIG
H450