Avaya IP500v2 not showing on network after power cut

[telbisjon]

Hi, I have a customer with an IP500v2 8.1(67) with VM pro saying the voice mail has stopped working. My remote VPN to site is not picking up the system on their network either. I go to site and see the network lead is broken so replace it but still no joy. I plug my laptop directly to system and can log on OK. Just in case the LAN1 has taken a hit I decide to use WAN port, make the necessary changes & reconnect but still no joy. The switch port shows the MAC of the Avaya when connected but no ip address.Anyone come across this before? I am reluctant to do a system reset incase I lose the whole thing.

 

[icet500]

If you can plug in your laptop directly and is working! Then the IPO should be ok.
Check your network switch if it has a vlans and is configured right.

 

[telbisjon]

Thanks icet500 these are my thoughts as well. The network has been recently upgraded with vlans and mac filtering but the IT technician says nothing wrong at their end. I will try a spare IP500 unit on the network if the people from IT will add its mac address to the filter just to be sure.
Cheers

 

[TouchToneTommy]

Did you plug directly from the WAN port to the NIC card on the computer running Voicemail?

 

[IPid10t]

When you switched to the WAN port, did you also update the IP route in the system to use the LAN2 interface?