Avaya ip500 v2 Auto Attendant Constant 1

[Couboy8]

Hello,
New to this forum, but I need some help. We have an Avaya ip500 v2 in which the Auto Attendant is Constantly being triggered like it was getting spammed. We have 4 lines in a hunt group, just recently around every hour to hour and a half, you can see in the system status that one of the lines hits the AA and gets to 17 seconds, hangs up and does it again over and over. I can clear it by selecting the call and disconnecting it. I looked at the Comcast Business website and all calls, but there is nothing there. It is almost like a phantom call or something triggering the AA. Has anyone had or seen this issue before?

I attached a screenshot of the status.

Thanks for any help in advance.

 

[AACon]

It's like a message waiting / vm notification from the carrier. have them turn off voicemail for those lines.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[Couboy8]

I will definitely try that. Thanks for your help!

 

[Couboy8]

So I checked, it says all of our lines are mobility lines without voicemail.

 

[budbyrd]

To verify if it is a CO line problem or a port problem, swap the line to a different port. If the problem stays on that port you have a bad card. If it follows the line then it is a provider issue.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[Couboy8]

I will try that as well, thanks so much.

 

[Couboy8]

So, I unplugged the line going into the port of the phone switch, and it clears things up.

 

[Couboy8]

However, it happens again. Almost every 1 1/2 hours.

 

[critchey]

Just unplugging the line from the port doesn't tell you if the port is the issue or the line. Please try what budbyrd suggested: "swap the line to a different port"

If it keeps happening on the original port it is the port and if it follows the line it is the line.

The truth is just an excuse for lack of imagination.

 

[Couboy8]

Gotcha! I just swapped ports to the other card and am awaiting results.

 

[Couboy8]

Ok, still having the same loop issues on AA on the 2nd card. So the cards are good. What signals would comcast send that would make all 4 of the hunt group lines loop or get AA stuck calling itself in a sense?

 

[IPGuru]

try putting a test but on the problem line & listening to what you get

It could be something ass simple as a fax machine or alarm system repeatedly dialing an incorrectly programmed number.

tracing the owner of said equipment might be more dificult but it is a start


Do things on the cheap & it will cost you dear

 

[Couboy8]

Thanks, will try that!

 

[Couboy8]

So what I did was put a call forward on all hunt group lines through Comcast Business Website, to a cell phone over night. Verified it did not hit the phone system when calling in and only to the cell phone. I had a repeated AA call on 3 lines that were not in use and no phone calls to the cell phone.

 

[Couboy8]

I am getting a lot of Voicemail Alarms on the system though.