Hello! I am having this issue where some users are not getting enough time on to answer their twinned calls before it shoots to their cell phone's voicemail. These users do not have system VM set up. Is there a way to have Forward on No Answer shoot the call back to the hunt group or queue before their personal VM interferes? I have tried having the cell provider extend the ringing time, but that isn't always an option. I currently have their settings set as:
Mobile Dial Delay: 2
Mobile Answer Guard - 0
No Answer Time - 30
I have tried dropping the No Answer Time and setting and enabling the Forward on No Answer, but I've had no luck with the calls actually getting transferred to number or extension I set in the Forward Number field.
Has anyone else run into this? Thanks!
Mobile Dial Delay: 2
Mobile Answer Guard - 0
No Answer Time - 30
I have tried dropping the No Answer Time and setting and enabling the Forward on No Answer, but I've had no luck with the calls actually getting transferred to number or extension I set in the Forward Number field.
Has anyone else run into this? Thanks!