Avaya ip phone 1616 stuck on discover 1

[activenew]

Hello

I have buy new IP phone 1616 , when connected to network getting message (no file server)I configured IP manually and then phone asked to enter extension and passwords after that stuck on discover 192.168.1.10 (ip of ipoffice )

how to overcome this issue ?


thank you

 

[activenew]

any insight please ?

is this model require H.323 to be enabled? , because now is disabled for LAN1

thank you

 

[Phuong Tran]

Please make sure H323 Gatekeeper Enable is checked in LAN 1 > VoIP and the extension type is configured as H323.

 

[activenew]

the extension configured as SIP

 

[Phuong Tran]

You should configure extension type is H323 for IP Phone 1616

 

[activenew]

I am not able to reset phone for factory ,,,once entered password it will restarting and the menu not appear in order to clear the phone

 

[sizbut]

Then don't, delete the H323 extension and replace with an H323 one.

Stuck in a never ending cycle of file copying.

 

[activenew]

once restart phone I press * to program then asked me password

i entered passward 27238 the # again restart or give me only ethernet config menu


refer to screenshot

 

[activenew]

Then don't, delete the H323 extension and replace with an H323 one.

The phone does not allow me to do anything except configure ethernet or dot1q

 

[Phuong Tran]

For 16xx phone, there is no Reset Value/Reset factory button after you login to Program Menu. You only can set IP parameter for phone. What option are you looking at Program Menu?

 

[activenew]

i am looking for option "clear"

because now phone stored extension type sip in config file , i need to clear all config and reconfigure with ext type h323

 

[activenew]

The phone is working, after enabled the gatekeeper.

thank you for help

 

[Okkie26]

You can clear the phone by entering the command craftclear#