Avaya IP Office 500 v2 Predictive / Progressive /Messaging

[Mavrick62]

We currently have a very full featured IP Office 500 v2 Pro operating in our collection agency. Our calls are routed over a combination of PRIs for high quality administrative calls and SIP Trunks for communication with consumers. We are competent with both protocols. I am interested in purchasing a dialer that will be located on my premises that integrates well with the Avaya system. We have about 40 agents working in a blended environment at at any given time. Also need call recording (or use the Avaya), IVR and message delivery capabilities. Need to support a minimum ratio of up to 10:1.

Any suggestions would be appreciated.

 

[amriddle01]

I would give NMS Adaptive a call they even frequent this forum offering advice on issues

 

[amriddle01]

You're welcome, don't mention it

 

[Mavrick62]

I have been trying to contact them by phone and through their web site with no luck. Any local contacts or dealers that you know of?

Thanks!