Avaya IP Office 500 v2 Call Forwarding Out of hours Caller ID Issue

[Jon The Magnificent]

Hi All,

Our company has a Avaya IP Office 500 v2 phone system in place, we have had little to zero to do with the setup side as BT installed it 5 years ago and its worked "fine" since.

We have an auto attendant on which diverts calls to our mobile phones out of hours at night and this all works fine.... BUT:

We have no idea who is calling us? no matter who calls the system out of hours, when they select an option and the Auto Attendant diverts them to our mobile phones it only shows our office land line number on the caller ID.

Is there a way to fix this? if we miss a call we have no way to know who called us?! and it seems that the handsets in work do not log who the caller was once the auto attendant has been activated.

Please tell me the experts on this forum have an idea how to fix this?


I have next to no knowledge of this system so please be patient with me when / if you know how to fix this!

 

[NYSTECH]

Depending on your version of IP Office. And depends on type of trunks your using and if your telco provider will allow system to send override caller ID. You could use Twinning instead of Forwarding.

 

[Jon The Magnificent]

Thanks for the reply Nustech, I am new to this can you explain twinning and its setup a little more?

 

[canthony2]

Twinning can be set up through the phone in the forwarding settings or through IP Office manager, in the user-mobility tab. Twinning will ring both your desk phone and cell phone at the same time.