Avaya Intuity™ AUDIX® LX R1.1

[Antaew]

I have an Intuity 4-Port Audix LX connected to a Avaya Prologix. When leaving a message, the caller hears the greeting and beep. The system will begin to let you leave a message. After 3-5 seconds, the system replays the greeting and then disconnects to a busy tone. This is happenening on multiple extensions.
Please Advise.

Thanks

 

[smokinjoe2938]

try rebooting the lx

 

[Antaew]

I've rebooted the system without any change.

 

[smokinjoe2938]

are you getting any alarms on the intuity lx?

 

[Antaew]

I currently have no alarms

 

[smokinjoe2938]

you rebooted the audix, how about the prologic? as it supplies dial tones for the voice mail ports

 

[Antaew]

I have not re-booted the PBX. Since the callers were getting routed into voicemail, I didn't think that was the issue. I can re-boot the PBX as well.

 

[montyzummer]

Indeed reboot both applications see what you get , may just need to busy and release the vm hg

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[smokinjoe2938]

I have seen similar issues such as losing the switch integration between the two, so reboot the pbx as well, also test the analog ports for the voicemail hunt group and let us know

 

[Antaew]

All;
We have re-booted the Intuity and PBX without clearing the issue. I bounced the Audix voiceports and re-seatd the c-lan card. The problem only occurs on external calls. I even bounced the PRI without a change. Any other ideas?

 

[smokinjoe2938]

have you run a trace to see exactly what is happening?

 

[Antaew]

The call is following the correct Cov P. Please see below;

13:41:39 dial 3420
13:41:39 ring station 3420 cid 0x98
13:41:59 no answer station 3420 cid 0x98
13:41:59 coverage-path 5 point 1 cid 0x98
13:42:01 active station 3700 cid 0x98
13:42:21 denial event 1220: ISDN recover timer expiry D1=0x830014 D2=0x266
13:42:21 idle trunk-group 20 member 2 cid 0x98

 

[smokinjoe2938]

This could be any number of different things.

1220 = timer expired waiting for a response. The response never got to the opposite end, or was never sent.

Is there a firewall in use on this connection?

Is the signalling group set up correctly?

Do you have multiple ip trunks using the same port for listening "1720"?

Are you experencing packet loss, or delay on this connection? so what type of trunk is the external call coming in on? also how long has this been happening? have any recent changes been made?

 

[Antaew]

It looks like the re-boot cleared the issue. It just took some time to clear. Thanks for all the help

 

[klcrosby]

Rebooting your Audix every 90 days will cure a lot of ills. Delayed/no MWL, delayed messages, incorrect time stamps, and the list goes on....

 

[wilsontec]

Are you using analog port for receipt call . if yes it may some parameter on port detect voice .