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Avaya integration with Ivanti (Heat) ticketing system

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fondog2

fondog2

Systems Engineer
Jan 19, 2006
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Has anyone integrated the Avaya CM with the Ivanti ticketing system also known as heat? We are looking to build a call center that would front end help desk calls but would like to trigger the screen props and things like that for the agents. We are on CM 7.1.3.5. with System and Session manager.

Any documentation or tricks would be greatly appreciated.

Thank you,
 
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