Avaya Embedded VM and system pw issue

[itguy399]

Hi everyone,

I just picked up a IP Office 500 v2 version 5.0, the system is a working system it has VM Pro license but I didn't get the VM pro server with the system, I was going to use embedded vm since I only have 8 users. When I dial *17 to check vm I get a busy signal. I am just being to set up so I don't have any trunks attached to the system yet just extensions. I have an appearance button on the phone.

I have all the system passwords but wanted to change the default pw but the pw is greyed out, haven't seen that before.

I was considering resetting the system completely but not sure how that affects the licensing.

Thanks in advance

 

[AACon]

Export the licensing, default the system. Start from scratch.

-Austin
ACE: Implement IP Office

 

[itguy399]

OK is that pretty straight forward, just go to export in Manager to export all the licenses. I tested exporting on another system. It list 6 keys but when I export I only see the in the excel file

 

[itguy399]

when I export I only see 3 of the 6 licenses in the excel file.