I cannot figure this one out at all. We have an Avaya Definity, using Audix voicemail. When someone calls a user station, it is supposed to follow the coverage path to voice mail. For whatever reason, it will ring the appropriate number of times, you can hear the cover come up, but then there is a transfer to another extension (I say phantom because it is a holiday message from like 12 years ago and we don't know what it is). User voice mail never picks up.
I believe this is on the Avaya side as she can dial and connect to Audix, the settings are all correct in there. I have checked station settings and they seem to be all completely the same as her office mates station settings, same Coverage, COS, COR, etc.
Could I be missing something simple here or is there a better way to troubleshoot this to see exactly where it is going? Thanks!
Mike
Edit - maybe it is in AUDIX as I performed several tests using list trace station xxxx and compared this station with another and it looks right and the same as the others. This is so weird!
I believe this is on the Avaya side as she can dial and connect to Audix, the settings are all correct in there. I have checked station settings and they seem to be all completely the same as her office mates station settings, same Coverage, COS, COR, etc.
Could I be missing something simple here or is there a better way to troubleshoot this to see exactly where it is going? Thanks!
Mike
Edit - maybe it is in AUDIX as I performed several tests using list trace station xxxx and compared this station with another and it looks right and the same as the others. This is so weird!