Avaya CMS Questiosn

[TomTit]

Hi guys, First post here so take it easy on me. I've been working in the telecoms industry for almost 19 years and recently started working with Avaya CM, IP Office, CMS etc. Customer has a few questions for me which with my limited knowledge at the minute i am struggling to answer accurately. Hoping someone here can give me a dig out.

How many minutes of inbound calls do we have typically per month?
How many minutes of outbound calls do we have typically per month?
Can this be averaged across the past 3 months?
How many concurrent calls do we typically have?
What would be the typical weekly maximum concurrent calls?

Apologies if some of these are stupid questions but as i said, I'm only new to Avaya.

Regards
Tomtit

 

[Timbo50]

TomTit

You need to be heading for Historical Trunk group reporting Trunk group summary monthly will give you
Monthly Totals
Total inbound
Total ACD
Inbound Abns
Inbound CCs (Seconds)
Outbound CCs (Seconds)
% trunk Busy
% trunk Main busy

Concurrent calls is a bit more tricky as it's not one of CMS's forte's

 

[TomTit]

Thanks very much for that Timbo50. I'm away now to see what information I can gather with your advice. Much appreciated.