Avaya: CM/Aura (Definity) -6.x 1

[ddog6601]

Hi

CM 6.x

If we have a station with SAC active we can do a status station command and see that SAC is active. Also a similar example is the "list call-forwarding " command to see if CFW is active. Is there a command to tell if Do Not Disturb is active on a station?

Thanks in advance!

 

[joe2938]

dnd is send all calls

 

[ddog6601]

Joe2938
When DND is activated and I do a stat station it show SAC not activated?

 

[AvayaTier3]

User DND and Group DND can be seen using status station.
DND is a hospitality function.

status station 4825
                              GENERAL STATUS

              Type: 7303S                  Service State: in-service/on-hook
         Extension: 4825                Maintenance Busy? no
              Port: 01B1305                [b][COLOR=#CC0000]SAC Activated? no[/color][/b]
       Call Parked? no                  User Cntrl Restr: none
  Ring Cut Off Act? no                 Group Cntrl Restr: none
CF Destination Ext: 92308706
   Message Waiting:
   Connected Ports:


             ACD STATUS                        HOSPITALITY STATUS
    Agent Logged In   Work Mode           AWU Call At:
                                             [b][COLOR=#CC0000]User DND: not activated
                                            Group DND: not activated[/color][/b]
                                          Room Status: non-guest room

       On ACD Call? no

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[ddog6601]

Oh I see it is under Hospitality...Thanks!

 

[joe2938]

ok guess you need hospitality package to use this feature

 

[AvayaTier3]

You can also run or schedule "list do-not-disturb group" and
"list do-not-disturb station" reports from the SAT

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

Avaya Aura Communication Manager
Feature Description and Implementation
Release 6.3
555-245-205
Issue 11
October 2013

Chapter 70: Do Not Disturb

Using Do Not Disturb, guests, attendants, and authorized front-desk phone users
(those with console permission) can request that no calls, other than priority
calls, terminate at a particular extension until a specified time. At the
specified time, the system automatically deactivates the feature and calls
terminate normally at the extension.

Detailed description of Do Not Disturb
Do Not Disturb is a form of termination restriction associated with an automatic
deactivate time.
When Do Not Disturb is active, the user receives only those calls associated
with Automatic Callback, Automatic Wakeup, and Priority Calling, and those calls
that are redirected to that extension via the Call Coverage and Call Forwarding
All Calls. All other calls redirect to a recorded announcement, an attendant, or
intercept tone. Communication Manager can be set to give a special dial tone
whenever an analog set goes off-hook when Do Not Disturb is active.
Phone users with touch-tone dialing can activate this feature themselves or ask
the front desk to do it for them. Users with rotary-dial phones must call the
attendant or front-desk user to request Do Not Disturb.

Activation by phone users
Phone users can activate Do Not Disturb by dial access or by button access.
If users have a speech-synthesizer circuit pack, they can activate Do Not
Disturb themselves, without attendant assistance.

Dial Access
When a user dials a Do Not Disturb FAC, the system prompts the user to enter a
deactivate time. The user may later change or delete the request by dialing the
Do Not Disturb FAC again and entering the required information.
If the user makes invalid entries or if system conditions prevent entry of the
request, the system informs the user to dial the attendant or front desk for
assistance, if the user has a speechsynthesizer circuit pack.

Button Access
If a phone has a Do Not Disturb button, the user can press the button to
activate the feature.
The handset may be on-hook or off-hook. The user presses the button a second
time to deactivate the feature.
The lamp associated with the Do Not Disturb button lights until the feature is
deactivated with the button. An automatic-deactivate time is not provided.

Activation by attendant
The attendant can activate the feature for a user or a group of users.
(The assigned COR determines which users are in the group.) The attendant
presses the Do Not Disturb ?
Extension button followed by the extension, or the Do Not Disturb ?
Group button. The extension followed by the appropriate COR number.
The attendant can cancel a Do Not Disturb request by activating the feature,
entering the required extension or group COR number, and pressing the delete
button.

Activation through a PMS
The system provides an interface to a PMS. This interface activates and
deactivates controlled restrictions. Activation of Do Not Disturb through a PMS
is similar to activation of termination restriction. A scheduled deactivate time
cannot be specified.

Audit Trail Reports
The system keeps a record of all phones that are in Do Not Disturb mode. You can
display or print this information.

Administer the following reports for printing on a daily basis:
- Do Not Disturb Status Report - This report lists all extensions with Do Not
Disturb active and the specified deactivate time for each.
- Do Not Disturb Plus COR Status Report - This report lists all extensions, plus
those whose controlled-restriction level is termination restriction.
(The attendant activates termination restriction for a specific extension or
COR. A deactivate time is not associated with termination restriction.)
Records do not include Do Not Disturb information for extensions that are both
termination and outward restricted.

Considerations for Do Not Disturb
This section provides information about how the Do Not Disturb feature behaves
in certain circumstances. Use this information to ensure that you receive the
maximum benefits of Do Not Disturb under all conditions. The following
considerations apply to Do Not Disturb:
- Do Not Disturb lessens the attendant's workload when phone users with
speechsynthesizer circuit packs activate the feature themselves.
- A front-desk user must have a console-permission COS to activate this feature.
- The number of available speech-synthesis ports is the only limit on the number
of users receiving voice prompting.

Interactions for Do Not Disturb
This section provides information about how the Do Not Disturb feature interact
with other features on the system. Use this information to ensure that you
receive the maximum benefits of Do Not Disturb in any feature configuration.

Automatic Callback
Do Not Disturb does not block an Automatic Callback call. Return calls terminate
at a phone in the normal way.

Automatic Wakeup
An Automatic Wakeup call deactivates Do Not Disturb and alerts the guest at the
specified time.
If the Wakeup Activation via Tone is enabled, the auto wakeup interface from the
Speech Synthesizer circuit pack is disabled. The Do Not Disturb interface still
operates.

Call Coverage
If a point in a coverage path has Do Not Disturb active, calls covering to that
extension alert the extension unless the extension has controlled-restriction
termination active. When Do Not Disturb is active and a phone does not have a
coverage path, calls are routed to the attendant.

Call Forwarding All Calls
If Do Not Disturb is active at the forwarding extension, the caller receives
intercept treatment.
If Do Not Disturb is active at the forwarded-to extension, the call alerts the
forwarded-to extension.

Controlled Restriction
When a phone has total-controlled restriction, it cannot receive or place any
calls. However, it can receive a call if another station has an auto-icom button
pointing to the controlled-restriction station.

Internal Automatic Answer (IAA)
Activation of Do Not Disturb at the called phone preempts IAA.

PC Console
You cannot implement Do Not Disturb at a PC Console.

PMS Interface
Checkout from either a PMS or Communication Manager automatically deactivates
Do Not Disturb for the specified extension.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]