We have a few of our Customer Service users that share mailboxes for different huntgroup queues. We add the HG's to their Source Number list, i.e. HUS-Registrations etc. Each user has 5-6. These create the option in the feature buttons to give direct access to the Various VM boxes when you login to VM.
Our issue is they randomly stop working. They may be inplace for a week or 2 and then stop. The options no longer show when logging into VM and the VM Light doesn't show for the additional VM Boxes. We need to delete and re-add the Source Numbers for it to come back.
It does seem that if we update any of the CS team's user settings, within a day or 2 the issue will occur, but even without touching them, we've yet to make it 2 weeks without the issue occurring. It also doesn't always happen to all of the reps. Sometimes all, sometimes only 1 loses the options.
Any Ideas?
Thanks!
Our issue is they randomly stop working. They may be inplace for a week or 2 and then stop. The options no longer show when logging into VM and the VM Light doesn't show for the additional VM Boxes. We need to delete and re-add the Source Numbers for it to come back.
It does seem that if we update any of the CS team's user settings, within a day or 2 the issue will occur, but even without touching them, we've yet to make it 2 weeks without the issue occurring. It also doesn't always happen to all of the reps. Sometimes all, sometimes only 1 loses the options.
Any Ideas?
Thanks!