We recently upgraded our version of Avaya Centrevu Supervisor to version 9. I'm having trouble when building an intergrated report in Design Mode. I'm trying to use the 'sum' function to include an average Call Answer Rate for all the skills that are requested to be viewed. When I create the calculation using Dictionary and try to incorporate it into my report it gives a syntax error - as does any other (predefined) calculation. Is it possible to include the sum function in an intergrated report? - I thought there may be a problem due to historical & realtime data. And if so how?
I'd appreciate any help you can supply.
I'd appreciate any help you can supply.