Hi
What we are trying to achieve in the call logger is for our field staff members to call a specific DDI which does not get answered but logs that a call attempt took place. This essentially will be used as a login/logout tool so that the field agents can call a number as they start the job and call the number again to finish the job.
How can I make this show on the call log as only answered calls are showing at present?
Is the AES server required for this to work?
Thanks
What we are trying to achieve in the call logger is for our field staff members to call a specific DDI which does not get answered but logs that a call attempt took place. This essentially will be used as a login/logout tool so that the field agents can call a number as they start the job and call the number again to finish the job.
How can I make this show on the call log as only answered calls are showing at present?
Is the AES server required for this to work?
Thanks