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Avaya Call Assistant shows "Checking messages ..." forever

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KaLLiSToi

IS-IT--Management
Jul 16, 2007
85
ES
Hello,


From time to time Avaya Call Assistant 9.1.12 shows "Checking messages ..." forever for some users, while other users can see their message list. This is a random behaviour, one day it's working for one user and next day same user got "Checking messages...". Restarting the services "Avaya one-X Portal for IP Office" and "Voicemail Pro Service" makes the thing work for all users for a few hours/days.

one-X Portal and VoiceMail Server are running on same Windows Server 2008 R2 Standard.

Any ideas about what's going on?

Thank you in advance.

Regards.
 

Server's Windows firewall is off.
Workstation's Windows firewall is off.

Some testing:

- Log on domain workstation as user MyDomainUser
- Call Assistant: Log on as user A : one-X reports number of voice messages
- Logoff user A, Log on as user B: one-X shows "Checking messages ..." forever
- Restart services
- Logon as user B : one-X reports number of voice messages
- Logon as user A : one-X reports number of voice messages
- Until next fail.

I think the firewall can be discarded as the source of the problem.

 
Virus scanner?
We had the same issue with F-Secure Corporate
 
Apply One-X Portal patch 9.1.807.27 or higher to fix the false prompt issue.

See how that goes.

Wanna buy some death sticks?
 
Hi,

Are One-X Portal patches available for public download? I can't find anything for 9.1.

Thank you.

Regards.
 
They're behind an SS on support.avaya.com under downloads

single sign on.

Wanna buy some death sticks?
 
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