Avaya BCMS VU

[dbana]

I installed a BCMS VU server with a S8300. When I try to connect the server with the PBX I get error 7013, "Login timeout". I'm connecting via TCP/IP. port 22 and the login are set in the PBX with the setup described in the Installation guide. The network connection is OK and I can point the browser to that address and get into programming. Any help will be appreciated.

 

[szukalabartosz]

Try if you can access PBX with login and password you use in BCMS configuration.

 

[dbana]

I can log in with the user name and password and I can do programming changes which are allowed for a customer password.

 

[szukalabartosz]

Check permissions for login You use for BCMS.
If it's possible paste them here.

 

[dbana]

change login bcmsvu

Login's Name:bcmsvu
Login Type:customer
Service Level:non-super user


change permissions bcmsvu

Display Admin. and Maint. Data? y
System Measurements? y
System Mgmt Data Transfer Only? n


All other options are set to n

 

[szukalabartosz]

try to use your own login and password.
if this will work change login for bcmsvu and test again.

 

[dbana]

I programmed my user name and password, which is type service and a super user, and the same result.

 

[kflounders]

you have to point the address to the CLAN i believe and allow SAT services on that port 22

 

[szukalabartosz]

this is s8300 so there is no CLAN.
chceck BCMSvu Server configuration
add new connection
insert your login and password
mode connection: TCP/IP
host name/ip address: your s8300 ip address
port: 5023
after this test your settings

 

[dbana]

I got it working. The problem was the port#. I used the change ip-service and I found the port #, which was setup as 5024.
Thanks for the help.

 

[caleast63]

what settings did you use for ip-services. i have tried this and have had no luck, inputting SAT values on the S8300. I have a r4 and have the same problem accessing bcmr.

 

[phoneboy21031]

BCMS VU is very finicky. Make sure the user name in the client setup is EXACTLY as it is on the server. I believe they are case sensitive too.

 

[phoneron32]

caleast63 Did you ever get the answer to your question regarding ip-services on 8300? I am having the same difficulty finding any documentation and/or making a SAT value work on the 8300.