Avaya and Cisco Call manager?? 5

[mentallimit]

I have a Avaya Definity (R4.0)and Cisco Call Manager in the same Computer room. (Don't ask...LOL) Is there any way i could set up four digit dialing between the two systems? What hardware would I need?

My manager is a Cisco nut and wants to start replacing all of our remote locations with Cisco VOIP. (Does NOT want to put G700's or any other Gateway...no matter what anyone says.) So it would be nice if the people could call each other internally between the two separate systems. Any help is greatly appreciated!

 

[mentallimit]

I have been working on this off and on for a while. After talking with Cisco for about 3 hours they ran a trace from the Call Manager. They say they are setting up the call and sending a "set-up" message to the Avaya 8700 but it is not responding to the request so it times out.

Any thoughts?

 

[definityandcmuk]

which extension number are you calling (cisco to Avaya)
is this extension a valid extension on the avaya

if you run the trace on the TAC when calling from the cisco to the avaya do you not see any info at all? I would have thought it should at least seize a channel whether the call successed or not this sounds odd

Can you post the trunk group config?

Also make a call from the avaya to the cisco and list trace tac on it just to ensure you are looking at the correct trunk goup

 

[mikeydidit]

mentallimit I wish you could post both configuration's as I am going to have to put this same thing in place before too long.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[simreal]

I have IP trunks to cisco. Heres my Avaya side. I have a meeting to go to I'll post the cisco config when I have a chance.


Voice System name: .Omaha - S8720 (A) (1) - TRUNK GROUP

Group Number: 100 Group Type: isdn CDR Reports: y
Group Name: AON-100 H323 to Cisco COR: 95 TN: 5 TAC: #100
Direction: two-way Outgoing Display? y Carrier Medium: H.323
Dial Access? y Busy Threshold: 99 Night Service:
Queue Length: 0
Service Type: tie Auth Code? n
Member Assignment Method: manual













Group Type: isdn

TRUNK PARAMETERS
Codeset to Send Display: 0 Codeset to Send National IEs: 6
Charge Advice: none
Supplementary Service Protocol: a Digit Handling (in/out): enbloc/enbloc

QSIG Value-Added? n
Digital Loss Group: 18
Incoming Calling Number - Delete: Insert: Format: pub-unk

Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0









TRUNK FEATURES
ACA Assignment? n Measured: internal
Internal Alert? n Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: y Send Calling Number: y
Used for DCS? n Send EMU Visitor CPN? n
Suppress # Outpulsing? n Format: private
UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Network Call Redirection: none Hold/Unhold Notifications? n
Send UUI IE? n Modify Tandem Calling Number? n
Send UCID? n
Send Codeset 6/7 LAI IE? n






QSIG TRUNK GROUP OPTIONS








SBS? n












TRUNK GROUP
Administered Members (min/max): 1/23
GROUP MEMBER ASSIGNMENTS Total Administered Members: 23

Port Name Night Sig Grp
1: T00232 100
2: T00233 100
3: T00234 100
4: T00235 100
5: T00236 100
6: T00237 100
7: T00238 100
8: T00239 100
9: T00240 100
10: T00241 100
11: T00242 100
12: T00243 100
13: T00244 100
14: T00245 100
15: T00246 100


TRUNK GROUP
Administered Members (min/max): 1/23
GROUP MEMBER ASSIGNMENTS Total Administered Members: 23

Port Name Night Sig Grp
16: T00247 100
17: T00248 100
18: T00249 100
19: T00250 100
20: T00251 100
21: T00252 100
22: T00253 100
23: T00254 100
24:
25:
26:
27:
28:
29:
30:

 

[mikeydidit]

Thanks simreal. I am sure this will not only help me but others that have to do this too.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[simreal]

Here are the documents I used to configure this these trunks.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/pbx/interop/notes/technote_h323trunk_ext.pdf

http://www.avaya.com/master-usa/en-us/resource/assets/applicationnotes/h323-trk-cm-ccm.pdf

I had to play with it a little because Call Manager is picky about changing the route lists and such. I kept having to reset the route list/group/everything else everytime I made a change.

The setup was straight forward but I was having problems because I didnt reset everything when I made changes.

 

[telcomwork]

SImreal thanks for the links!

 

[telcomwork]

Sim can you show you're sig 100?

 

[simreal]

Sure. I apologize I should have done that before. I cut off the report after the first couple lines because there's nothing listed below that.


Voice System name: S8700 - Norcross.. - SIGNALING GROUP

Group Number: 100 Group Type: h.323
Remote Office? n Max number of NCA TSC: 5
SBS? n Max number of CA TSC: 5
IP Video? n Trunk Group for NCA TSC:
Trunk Group for Channel Selection: 100
Supplementary Service Protocol: a Network Call Transfer? n
T303 Timer(sec): 10

Near-end Node Name: Clan_08A02_tw Far-end Node Name: Cisco_CallMgr
Near-end Listen Port: 1720 Far-end Listen Port: 1720
Far-end Network Region: 100
LRQ Required? n Calls Share IP Signaling Connection? y
RRQ Required? n
Media Encryption? n Bypass If IP Threshold Exceeded? n
H.235 Annex H Required? n
DTMF over IP: out-of-band Direct IP-IP Audio Connections? y
IP Audio Hairpinning? y
Interworking Message: PROGress
DCP/Analog Bearer Capability: 3.1kHz

ADMINISTERED NCA TSC ASSIGNMENT

Service/Feature: As-needed Inactivity Time-out (min):
TSC Local Adj. Mach.
Index Ext. Enabled Established Dest. Digits Appl. Name ID
1: n
2: n

 

[telcomwork]

TY!!

Wasn't sure if I should use call sig sharing, hairpinning and direct connection since it's not Avaya to Avaya but looks like I should. Actually that looks the same as the current H323 IP trunks I have setup.

 

[simreal]

I'm able to get calls both directions no problem. Sound quality is fine, reliability is fine. Obviously I can't use it for MWI so that kinda sucks but otherwise it's been fun.

I'm fortunate to be in a position where my boss want's me spending 70% of my time being inovative. So I get to tinker with stuff like SIP and H323 alot.

Yesterday I finaly got the license file for my SES and today I will have a Cisco 7961 running on the Avaya.

 

[telcomwork]

Nice thanks again. I'm going to try connecting H.323 to a Cisco BTS Soft Switch and hopefully get it to work. I'm playing with SES as well and just recieved my CD so I'll be loadin it this weekend. I'd like to connect this to the BTS Soft Switch as well but H.323 hopefully is easier and quicker with less moving parts.

If your willing to share some more please let me know any issues with loading SES...

Thanks you very much!

 

[simreal]

I view a few videos Avaya has up on the SES pages.

http://support.avaya.com/japple/css...73&temp.releaseID=283912&temp.bucketID=160259

Excelent info and a simple walkthrough on installing the software, configuring the server, building the SIP trunks, and registering stations.

So far the only haveng up I have is we didn't recieve our licenses for the SIP Softphones so I cant register them yet.

I have a Cisco 7961 loaded with SIP firmware and registered to the SES. I can't get a call to it or from it yet but I think thats a license issue.

I'll post the fix when I find it.

 

[telcomwork]

Oh wow! Thank you very much!!!!!

 

[simreal]

You bet ...

Episoded 2-5 are on that page. Episode 1 is under the user guides section link on the left.

I think I found out why my phone isnt working. The registration must have been some kind of bug or phantom reporting. After rebooting it to update dial plan configs it wont reregister now.

In those SES sections theres a link to a bonus episode that details registering Cisco 7960/7940 phones to SES. In the Document provided they offer a few troubleshooting commands.

I afound one of those commands very usefull.

tethereal -i eth0 -R ip.addr==xxx.xxx.xxx.xxx
My Cisco SIP Phone is xxx.xxx.xxx.xxx, my SES is yyy.yyy.yyy.yyy.

The results:
admin@TCOMA_CS85SIP1> tethereal -i eth0 -R ip.addr==yyy.yyy.yyy.yyy
Capturing on eth0
28.662233 yyy.yyy.yyy.yyy -> xxx.xxx.xxx.xxx SIP Request: REGISTER sip:xxx.xxx.xxx.xxx
28.663748 xxx.xxx.xxx.xxx -> yyy.yyy.yyy.yyy SIP Status: 401 Unauthorized (0 bindings)
28.665192 yyy.yyy.yyy.yyy -> xxx.xxx.xxx.xxx SIP Request: REGISTER sip:xxx.xxx.xxx.xxx
28.666542 xxx.xxx.xxx.xxx -> yyy.yyy.yyy.yyy SIP Status: 401 Unauthorized (0 bindings)
28.674918 yyy.yyy.yyy.yyy -> xxx.xxx.xxx.xxx SIP Request: REGISTER sip:xxx.xxx.xxx.xxx
28.681452 xxx.xxx.xxx.xxx -> yyy.yyy.yyy.yyy SIP Status: 404 Subscriber License Not Found
(0 bindings)
28.682655 yyy.yyy.yyy.yyy -> xxx.xxx.xxx.xxx SIP Request: REGISTER sip:xxx.xxx.xxx.xxx
28.689062 xxx.xxx.xxx.xxx -> yyy.yyy.yyy.yyy SIP Status: 404 Subscriber License Not Found
(0 bindings)

 

[mentallimit]

I have been searching the Net and found this...

Some of the documents mention that the Avaya 8700 needs a certain feature turned on. SA8507..."H245 Support With Other Vendors?"

Mine is set to "N". Where some of the doc's say it needs to be set to "Y"

For those that have this working correctly could you check your "disp sys spec" and see if this feature is turned on?

 

[simreal]

Here is mine:

           Voice System name: .OMA - S8720.. - SPECIAL APPLICATIONS             
                                                                                
    Password 1:                             Password 2:                         
    Change Key:                           Re-enter Key:                         
                                                                                
                                                                                
                                                                                
           (SA7161) - NORTEL SL1 PRI and DMS Names Display? n                   
                         (SA7291) - TAAS Pickup During Day? n                   
                     (SA7311) - CDR Record Answering Party? n                   
                                                                                
                       (SA7409a) - Flash to Answer CW/Hold? n                   
                          (SA7409b) - Cancel ARS using '*'? n                   
                                                                                
                (SA7474) - Cover Internal on Night Service? n                   
                       (SA7483) - Enhanced Emergency Alert? n                   
                (SA7487) - Cover External on Trunk on Hold? n                   
   (SA7491) - Expand DS1 Circuit Packs to 332 (Linux only)? n                   
          (SA7578) - Integrated Directory Service over DCS? n                   
                                                                                
                      (SA7666) - COS Conference Tone Check? n                   
                                                                                
                             SPECIAL APPLICATIONS                               
                                                                                
           (SA7710) - Enhanced Display on Redirected Calls? n                   
                                                                                
  (SA7776) - Display Incoming Digits for ISDN Trunk Groups? n                   
              (SA7777) - Night Service on DID Trunk Groups? n                   
                        (SA7778) - Display UUI Information? n                   
                           (SA7779) - Enhanced DID Routing? n                   
                 (SA7852) - # and * in Vector Collect Step? none                
                                                                                
                  (SA7880) - ASAI Internally Measured Data? n                   
                   (SA7900) - Service Observe Physical Set? n                   
 (SA7933) - Busy Tone with SAC and No Available Cvg Points? n                   
                                                                                
                                   (SA7963) - Dial By Name? y                   
                   (SA7991) - Variable Length Account Code? n                   
   (SA7994) - Incr Station Busy Ind to 25,000 (Linux only)? n                   
                        (SA8052) - ISDN Redirecting Number? n                   
                 (SA8077) - Russian Power Industry Feature? n                   
             (SA8122) - QSIG CPC Conversion for Code Set 5? n                   
                      (SA8140) - Attendant Dial 0 Redirect? n                   
                                                                                
                             SPECIAL APPLICATIONS                               
                                                                                
                   (SA8141) - LDN Attendant Queue Priority? n                   
       (SA8143) - Omit Designated Extensions From Displays? n                   
            (SA8146) - Display Update for Redirected Calls? n                   
              (SA8156) - Attendant Priority Queuing by COR? n                   
               (SA8157) - Toll Free Vectoring until Answer? n                   
  (SA8201) - Start Time and 4-Digit Year CDR Custom Fields? n                   
                        (SA8202) - Intra-switch CDR by COS? n                   
                    (SA8211) - Prime Appearance Preference? n                   
                      (SA8240) - Station User Admin of FBI? n                   
                                 (SA8312) - Meet-Me Paging? n                   
                   (SA8323) - Idle Call Preference Display? n                   
                         (SA8339) - PHS X-Station Mobility? n                   
                  (SA8348) - Map NCID to Universal Call ID? n                   
               (SA8428) - Station User Button Ring Control? n                   
             (SA8434) - Delay PSTN Connect on Agent Answer? n                   
                          (SA8439) - Forward Held-Call CPN? n                   
                 (SA8440) - Unmodified QSIG Reroute Number? n                   
                                                                                
                                   (SA8475) - Russian SOSM? n                   
                                                                                
                             SPECIAL APPLICATIONS                               
                                                                                
     (SA8481) - Replace Calling Party Number with ASAI ANI? n                   
               (SA8500) - Expanded UUI Display Information? n                   
                 (SA8506) - Altura Interoperability (FIPN)? n                   
                (SA8507) - H245 Support With Other Vendors? n                   
                (SA8508) - Multiple Emergency Access Codes? n                   
 (SA8510) - NTT Mapping of ISDN Called-Party Subaddress IE? n                   
                      (SA8517) - Authorization Code By COR? n                   
   (SA8518) - Automatic Callback with Called Party Queuing? n                   
          (SA8520) - Hoteling Application for IP Terminals? n                   
  (SA8558) - Increase Automatic MWI & VuStats (S8700 only)? n                   
                 (SA8567) - PHS X-Station Mobility over IP? n                   
       (SA8569) - No Service Observing Tone Heard by Agent? n                   
                 (SA8573) - Call xfer via ASAI on CAS Main? n                   
          (SA8582) - PSA Location and Display Enhancements? n                   
               (SA8587) - Networked PSA via QSIG Diversion? n                   
                         (SA8589) - Background BSR Polling? n                   
     (SA8608) - Increase Crisis Alert Buttons (S8700 only)? n                   
                       (SA8621) - SCH Feature Enhancements? n                   
                                                                                
                                                                                
                             SPECIAL APPLICATIONS                               
                                                                                
                  (SA8622) - Enhanced Call Pickup Alerting? n                   
                        (SA8623) - Chained Call Forwarding? n                   
                                (SA8652) - No Hold Consult? n                   
     (SA8654) - Crisis Alert Call Monitoring and Recording? n                   
               (SA8661) - Increased Automatic Wakeup Calls? n                   
                     (SA8662) - Expanded PMS Name & Number? n                   
                             (SA8684) - PMS Wakeup Message? n                   
     (SA8693) - Connectivity Check for Direct IP Shuffling? n                   
              (SA8694) - Enhanced Redirection Notification? n                   
               (SA8697) - 3rd Party H.323 Endpoint Support? n                   
  (SA8701) - Net Region Support H.323 Endpoints Behind ALG? n                   
                   (SA8702) - CDR Enhancements for Network? n                   
            (SA8731) - Block Outgoing Bridged Call Display? n                   
                     (SA8734) - Enhanced Extension Display? n                   
            (SA8741) - CDR Identifier for IP Station Calls? n                   
              (SA8744) - Block Name for Room to Room Calls? n                   
          (SA8747) - Softphone Indication on DCP Terminals? n                   
                                                                                
                                                                                
                                                                                
                             SPECIAL APPLICATIONS                               
                                                                                
   (SA8758) - Auto Exclusion for Analog Bridged Extensions? n                   
             (SA8759) - Invoke NCR Transfer on Answer Only? n                   
  (SA8796) - Incoming Call Display with No/Delayed Ringing? n                   
                  (SA8797) - CTI Agent Call Capture by FAC? n                   
      (SA8829) - Expand Number of Common Shared Extensions? n                   
                              (SA8835) - Conference to VDN? n                   
 (SA8847) - Forced Disconnect of Diverted Predictive Calls? n                   
              (SA8851) - Remove Caller Id from Set Display? n                   
      (SA8852) - Display VDN Information on Route-To Calls? n                   
                     (SA8853) - Support of LSPs Behind NAT? n                   
   (SA8854) - NCR OOB Transfer & Connect/Courtesy Transfer? n                   
                            (SA8859) - Default PSA Station? n                   
 (SA8869) - SIP Caller-ID Blocking in a Hosted Environment? n                   
                (SA8870) - Tandem Network Call Redirection? n                   
                    (SA8873) - DCP J24 Double Byte Support? n                   
   (SA8874) - Call Status Messages for 7434ND IP Softphone? n                   
                         (SA8876) - Expanded Holiday Table? n                   
(SA8877) - Directed Group Call Pickup and BA Orig Restrict? n                   
(SA8879) - DCP Xfer Lamp Control/Buttonless Auto Exclusion? n                   
                                                                                
                             SPECIAL APPLICATIONS                               
                                                                                
              (SA8885) - US Time for User-Defined language? n                   
  (SA8886) - ISDN Incoming Calling Party Number Conversion? n                   
                      (SA8887) - Hotline for IP Telephones? n                   
                      (SA8888) - Per Station Music On Hold? n                   
                      (SA8896) - IP Softphone Lamp Control? n                   
  (SA8898) - SIP Service Provider Network Call Redirection? n                   
                 (SA8900) - Support for NTT Call Screening? n                   
      (SA8917) - LSP Redirect using special coverage point? n                   
     (SA8928) - Display Names on Bridged Appearance Labels? n                   
            (SA8931) - Send IE with EC500 Extension Number? n

 

[simreal]

As you can see :

(SA8507) - H245 Support With Other Vendors? n

I hope that helps.

 

[mentallimit]

Thanks! Although I was secretly hoping this to be the issue.

 

[mtcreviston]

MentalLimit this feature:
"H245 Support With Other Vendors? n " So will I be able to set up Ip trunking without this feature activated?

Absolutely must be turned on if you want to be able to pass bi-directional DTMF across cisco/ Avaya h.323 trunks/ gateways.

It's a "green feature" and it's free! Any Avaya Direct or BP should be able to hook you up.