Avaya 9621G SIP phones Name not showing 1

[hussainvlr]

Hi Experts ,

i have Avaya 9621G SIP version 6.x. phone also it is registered with Alcatel PABX OXE

When Alcatel phone calls to Avaya phone only the number is showing

i need to display both name & number any idea ?

But from Alcatel i can able to see the name also showing in the traces but why the name was not showing Avaya is there any bug ?

 

[hussainvlr]

I can not able to see the name of Sip extension 3501 when I receive incoming call to SIP phone 3550

 

[kyle555]

That's because the name isn't in the FROM header.

 

[hussainvlr]

So you mean to say the issue from Alcatel phone which is not sending CLI details to Avaya Sip phones ?

 

[kyle555]

Yes.

I'm not sure what Alcatel's convention is, but look at the message - the name you want to appear is in the 'To' header of the invite.

Conversely, if we go back to when you can recover a call on hold and then get name display, you see this:

User-Agent: OmniPCX Enterprise R12.0 m1.403.22.a
Session-Expires: 1800;refresher=uas
P-Asserted-Identity: "hussain mohd" <sip:3501@192.168.30.254;user=phone>

Make your OmniPCX include that name in the from or pai header of an invite to the avaya phone when it gets called and it'll probably show up.

 

[hussainvlr]

---------------------utf8-----------------------
SIP/2.0 180 Ringing
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE
Contact: sip:192.168.30.254
User-Agent: OmniPCX Enterprise R12.0 m1.403.22.a
P-Asserted-Identity: "hussain mohd" <sip:3501@192.168.30.254;user=phone>
Content-Type: application/sdp
From Avaya SIP extension (Name & number of Alcatel phone) was showing while calling to Alcatel Phone



To: <sip:3501@192.168.30.254>;tag=71108ebf442ce10b2ac64f9b007c8ee2
From: <sip:3550@192.168.30.254>;tag=386d9c8630229df3j1w4d1a623p5b2q5i492s4i4k4l2l5y3t33_F3550192.168.30.247
Call-ID: 21_386d9c8615a248b15k30241y3e5q2v1v3a6o2g1y3d4a1d1r6512_I3550192.168.30.247
CSeq: 33 INVITE
Via: SIP/2.0/TCP 192.168.30.247:23941;branch=z9hG4bK21_386d9c86721e4bef1p67v3z5y6q4o2w172t4ea3j4s379723y_I3550192.168.30.247
Content-Length: 220
v=0
o=OXE 1537271999 1537271999 IN IP4 192.168.30.254
s=abs
c=IN IP4 192.168.30.220
t=0 0
m=audio 32576 RTP/AVP 8 120
a=sendrecv
a=rtpmap:8 PCMA/8000
a=ptime:20
a=maxptime:30
a=rtpmap:120 telephone-event/800

 

[hussainvlr]

When there is a incoming call to Avaya phones name was not showing along with number

 

[mohdvr]

Hi,

You can set the Avaya to set in the first invite name should be included in PAI

46XX settings I dont think so