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Avaya 9621G SIP phones Name not showing 1

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hussainvlr

IS-IT--Management
May 17, 2017
27
QA
Hi Experts ,

i have Avaya 9621G SIP version 6.x. phone also it is registered with Alcatel PABX OXE

When Alcatel phone calls to Avaya phone only the number is showing

i need to display both name & number any idea ?

But from Alcatel i can able to see the name also showing in the traces but why the name was not showing Avaya is there any bug ?
 
I can not able to see the name of Sip extension 3501 when I receive incoming call to SIP phone 3550
 
So you mean to say the issue from Alcatel phone which is not sending CLI details to Avaya Sip phones ?
 
Yes.

I'm not sure what Alcatel's convention is, but look at the message - the name you want to appear is in the 'To' header of the invite.

Conversely, if we go back to when you can recover a call on hold and then get name display, you see this:

User-Agent: OmniPCX Enterprise R12.0 m1.403.22.a
Session-Expires: 1800;refresher=uas
P-Asserted-Identity: "hussain mohd" <sip:3501@192.168.30.254;user=phone>

Make your OmniPCX include that name in the from or pai header of an invite to the avaya phone when it gets called and it'll probably show up.
 
---------------------utf8-----------------------
SIP/2.0 180 Ringing
Allow: INVITE, ACK, CANCEL, BYE, PRACK, NOTIFY, REFER, SUBSCRIBE, OPTIONS, UPDATE
Contact: sip:192.168.30.254
User-Agent: OmniPCX Enterprise R12.0 m1.403.22.a
P-Asserted-Identity: "hussain mohd" <sip:3501@192.168.30.254;user=phone>
Content-Type: application/sdp
From Avaya SIP extension (Name & number of Alcatel phone) was showing while calling to Alcatel Phone



To: <sip:3501@192.168.30.254>;tag=71108ebf442ce10b2ac64f9b007c8ee2
From: <sip:3550@192.168.30.254>;tag=386d9c8630229df3j1w4d1a623p5b2q5i492s4i4k4l2l5y3t33_F3550192.168.30.247
Call-ID: 21_386d9c8615a248b15k30241y3e5q2v1v3a6o2g1y3d4a1d1r6512_I3550192.168.30.247
CSeq: 33 INVITE
Via: SIP/2.0/TCP 192.168.30.247:23941;branch=z9hG4bK21_386d9c86721e4bef1p67v3z5y6q4o2w172t4ea3j4s379723y_I3550192.168.30.247
Content-Length: 220
v=0
o=OXE 1537271999 1537271999 IN IP4 192.168.30.254
s=abs
c=IN IP4 192.168.30.220
t=0 0
m=audio 32576 RTP/AVP 8 120
a=sendrecv
a=rtpmap:8 PCMA/8000
a=ptime:20
a=maxptime:30
a=rtpmap:120 telephone-event/800
 
When there is a incoming call to Avaya phones name was not showing along with number
 
Hi,

You can set the Avaya to set in the first invite name should be included in PAI

46XX settings I dont think so
 
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