Avaya 9600 IP Phone and Netgear FVS338. Help!

[baconislove]

Hello, all. I am new here so please be patient.

I am trying to connect an Avaya 9608 IP Phone to a Netgear FVS338 router to test and integrate with our current phone system before sending it to a remote office in Idaho (I am currently in CA). Problem is, it stays in a continual "loop" of sorts trying to discover the phone box IP address. I have been trying to configure the router by accessing it, but I don't see anything that will allow this router to forward this type of traffic. What am I missing here? Whether I connect it through our switch with the rest of the network or directly into the router, It continues to loop. Any help would be appreciated. Thank you.

Mike

 

[IPOfficeTim]

Does it ever find an IP address? Are you using DHCP, or did you set the IP manually?

 

[baconislove]

It finds an IP address that belongs to our phone system which has a box that is connected to our network. The office phones connect to that box and that box to our switch along with the rest of the network. Of course that box has an outside land line coming into it. I tried the phone without any static addresses and it gave me the same result. I now have a static address on it within the range of the address allocated to our network, as well as adding that static address to the list of workstation in the router promt/configuration window.

 

[baconislove]

I forgot to mention that our ISP is a CLEAR 4G modem.

 

[IPOfficeTim]

Sounds like it might be configured as SIP phone instead of a H.323 type. Did you try changing it to a default setup? It might need the firmware changed.

 

[baconislove]

It's setup as H.323. I have not tried the default settings since this phone was "setup" to work. Someone entered the IP addresses manually I believe. Not afraid to do it myself. How do I know what version firmware it's running?

 

[intrigrant]

Your setup is not clear to me.
Do you have a VPN link between the Netgear and the remote site VPN server?

 

[amriddle01]

You'll be lucky to run this over a 4G connection, is that the best you can get?

 

[IPOfficeTim]

So just to be clear. you hit * to program and typed CRAFT to get into the settings. You checked everything and entered all the correct settings for where your phone switch is and such. Where does the phone get to before it restarts? What's the last message (if any) on phone that you see?

 

[baconislove]

Sorry for the confusion. I haven't sent the phone to Idaho, yet, so we don't have a link to the remote site yet. I am trying to configure the phone first, so the person in Idaho doesn't have to worry about configuring anything. I just want to establish settings here in CA and make sure it works first before sending it to ID.

My setup: CLEAR 4g antenna/modem/device----->Netgear FVS338 router----->TP-Link TL-SG1016D Switch----->(multiple PC's, phone box{multiple Avaya 9508 office phones})

My understanding of IP phones is limited, but I imagine the IP phone I want to send it ID (9608) will be considered part of this network once it is setup correctly, right?

I attempted to connect the 9608 directly to the Netgear, but I get the same results as if I was going through the switch as well.

 

[baconislove]

amriddle01, for now it is, is 4G really that bad for my situation?

Tim, that is exactly what I did after the "loop" situation. Now I just noticed all it does after I restart and it boots is stay on the "press * to program". No message whatsoever before or after the restart.

 

[IPOfficeTim]

What version is your IP Office (Phone switch)?

 

[baconislove]

Avaya 500 V2

 

[IPOfficeTim]

Need the version number of your 500. Is it IP Office 7(36) or higher?

 

[baconislove]

Sorry about that, Tim. Only thing else I see on the box is VCM 32 700417389

 

[IPOfficeTim]

Can you access the switch with the Manager program? That will tell you what version it is.

 

[baconislove]

I cannot unfortunately. Sadly I don't have those privileges.

 

[IPOfficeTim]

Do you know if you added(have) IP Endpoint licenses?

 

[baconislove]

Forgive my ignorance, but what are those?

 

[IPOfficeTim]

It sounds like you are using just the digital phones, and have never configured IP phones on the Avaya 500 you have. Within the Manager program which you don't have access to you input licenses required for various setups. I'm not positive that your issue is with your 500, but without you having access to it we are kind of stuck.