Avaya 5610 + IPO R6.1 2

[maxence]

Hello,

I have upgrade a IPO R5.0.18 to IPO R6.1.12
The phones are connected.
If i reboot the phones, its OK.
BUT, when i create a new phone OR when a loggout/logon a phone, the screen is blank...and i dont see this phone in the LAN..this phone does not work. when i press the keys of this phone, sometimes i have a beep, sometimes not.

(i have enought endpoint licence).

 

[Bas1234]

Try *36 or *35xxx*yyy# (xxx = extension number yyy is login code)
PS you need to create a login code on the user, you can remove it afterwards.

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[Bas1234]

*35xxx*yyy# needs to be *35*xxx*yyy#

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[maxence]

i dont try *36 or *35 because the phone dont work..
i must reset value of the phone, and i can re-enter extension number, but i have blank screen again...
i try with 4 phones
i try with more extension, and with new extension with new H323 post.
i have blank screen again..

 

[Bas1234]

When the screen is blank did you try to press *35 or not?
Did the 5610 get the right firmware?

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[maxence]

yes, i try to press *35, but i have nothing.

In "IPPhoneStatus" i have this :
I see the phone !with the good extension, with IP, BUT in column "Phone Type" i have "NoPhone" ....

Version Id of the phone : 2.9010

 

[Bas1234]

Try to reboot the phone, when it says "press *" press the start key, then press # untill "Enter Command" press "mute" CLEAR (25327) #

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________

 

[maxence]

i try this.. but when i re-enter the extension or an other, i have same problem.

 

[kwing112000]

are you sure it is connecting to the IPO? Sounds like a wrong call server address or misconfiguration somewhere

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[maxence]

yes, i see the phone in IPPhoneStatus

i have this in IPPhoneStatus with H323 message :
18718120mS H323Evt: Recv: RegistrationRequest 192.168.4.27; Endpoints registered: 48; Endpoints in registration: 1
18718120mS H323Evt: e_H225_AliasAddress_dialedDigits alias
18718120mS H323Evt: found number <4065>
18718121mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
18718121mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
18718121mS H323Evt: GK: Unregister endpoint CORP_4r892ad45bc56fz1 for extension 4065
18718122mS H323Evt: GK: Send URQ
18718122mS H323Evt: RRQ --- Register extn 4065 using product IP_Phone, version 2.9010
18718429mS H323Evt: Recv GRQ from 0a6e041b
18718429mS H323Evt: e_H225_AliasAddress_dialedDigits alias
18718429mS H323Evt: found number <4065>
18718450mS H323Evt: Recv: RegistrationRequest 192.168.4.27; Endpoints registered: 48; Endpoints in registration: 1
18718450mS H323Evt: e_H225_AliasAddress_dialedDigits alias
18718450mS H323Evt: found number <4065>
18718451mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
18718451mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
18718451mS H323Evt: GK: Unregister endpoint CORP_4d778ad85adf5e41 for extension 4065
18718452mS H323Evt: GK: Send URQ
18718452mS H323Evt: RRQ --- Register extn 4065 using product IP_Phone, version 2.9010
18718759mS H323Evt: Recv GRQ from 0a6e041b
18718759mS H323Evt: e_H225_AliasAddress_dialedDigits alias
18718759mS H323Evt: found number <4065>
18718780mS H323Evt: Recv: RegistrationRequest 192.168.4.27; Endpoints registered: 48; Endpoints in registration: 1
18718780mS H323Evt: e_H225_AliasAddress_dialedDigits alias
18718780mS H323Evt: found number <4065>
18718781mS H323Evt: RRQ --- CallSigProtocol is H323AnnexL_P. Go for Avaya 4600IP phone
18718781mS H323Evt: RRQ --- Treat this as a forced login, the phone was probably rebooted (same_cs_addr 0)
18718781mS H323Evt: GK: Unregister endpoint CORP_4d778ad933db3e7d for extension 4065
18718782mS H323Evt: GK: Send URQ

 

[sagbab]

I had a similar problem at a customer site. Tried everything mentioned above with no luck. I can´t explain why, but it had to do with the button programming. Erase the buttons on the phone and try to logon again. If it works, use User Rights for the buttons instead.

 

[mattKnight]

I bet you don't have a user to match the H323 extension you have created

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[maxence]

wow, its crazy!
sagbad => its true !

i delete "profil" for this user, (profil where i had create button programming) and reboot phone. the phone work with this user !

so, i have create a new profil with same parameters and its work correctly.
Thank a lot

 

[sagbab]

Good thing it worked. Good enough for a star I would say . Strange though. Some incompatability issue with 5.0(18) maybe?

 

[maxence]

I found exactly this problem :
Accented characters in the text of button programmable

I delete the accented characters in profiles, and now i work perfectly.

Thank

 

[IPGuru]

I cant beieve no one gave sagbab a star for that one so have one from me

I havnt seen that problem yet but at leat now I will have some idea if it does happen

I do not Have A.D.D. im just easily, Hey look a Squirrel!