hotelmotelpatel
Technical User
Have J179 & 139 3PCC phones (700513630) & (700513917)
When the phone is factory defaulted the HTTPS is 0.0.0.0, when put onto the network it populates the field with av.ringcentral.com. If I remove the av.ringcentral.com and set the auto-provision to inactive it displays waiting for configuration which I understand the HTTPS server is empty and needs to download config file. If I enable the auto provision again it will populate the HTTPS to av.ringcentral.com.
According to the Avaya’s 3PCC FAQ Avaya cloud Office
it states:
If there are entries in the provisioning field of anything other than blank or "av.ringcentral.com" then these need to be investigated.
It shows login and password and SIP Proxy empty.
A new 3PCC phone, boots and asks for an enrollment code.
I know this is for Device Enrollment Services.
The issue I am trying to understand is why some phones populate with the av.ringcentral.com and some will ask for an enrollment code.
The phones with the av.ringcentral.com it does not matter if DES discovery is enabled or not and that the environment settings for the phone does not make a difference. Firmware on the phones do not seem to make a difference. I could not get the phones to ask for enrollment code.
Question, is the phones with the av.ringcentral.com tied to an account or is the phones not asking for an enrollment code because it is not entered into the DES?
What determines if it comes up with enrollment code, av.ringcentral.com or 0.0.0.0 (blank)?
Read many pdfs and asked other techs in the field and could not get an answer that was satisfactory
Appreciate if someone could put some light on this.
Thanks in advance
When the phone is factory defaulted the HTTPS is 0.0.0.0, when put onto the network it populates the field with av.ringcentral.com. If I remove the av.ringcentral.com and set the auto-provision to inactive it displays waiting for configuration which I understand the HTTPS server is empty and needs to download config file. If I enable the auto provision again it will populate the HTTPS to av.ringcentral.com.
According to the Avaya’s 3PCC FAQ Avaya cloud Office
it states:
If there are entries in the provisioning field of anything other than blank or "av.ringcentral.com" then these need to be investigated.
It shows login and password and SIP Proxy empty.
A new 3PCC phone, boots and asks for an enrollment code.
I know this is for Device Enrollment Services.
The issue I am trying to understand is why some phones populate with the av.ringcentral.com and some will ask for an enrollment code.
The phones with the av.ringcentral.com it does not matter if DES discovery is enabled or not and that the environment settings for the phone does not make a difference. Firmware on the phones do not seem to make a difference. I could not get the phones to ask for enrollment code.
Question, is the phones with the av.ringcentral.com tied to an account or is the phones not asking for an enrollment code because it is not entered into the DES?
What determines if it comes up with enrollment code, av.ringcentral.com or 0.0.0.0 (blank)?
Read many pdfs and asked other techs in the field and could not get an answer that was satisfactory
Appreciate if someone could put some light on this.
Thanks in advance