Aux Ringer won't work with Hunt Group

[casilva]

On a MICS 6.1, hunt group 708 is programmed to have the aux ringer ring, but it refuses to do so.

The ringer itself works fine when a particular set is programmed for the aux ringer, so wiring, etc is good.

Anyone have any ideas?

Chuck Silva
Techni-Link

 

[MarvO1]

Aux ringer needs a physical set to ring from. Can't ring from a phantom DN either.

MarvO said it

 

[jerryreeve]

I think this must be a bug in 6.1 since they programming allows you to program it and the docs say it will work but as MarvO said in reality you need to have aux ring from a physical phone.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[curlycord]

Yes but there is no? the sets that are in the huntgroup?
Make sure lines are assigned within Huntgroup programming maybe?

 

[jerryreeve]

did you have any of the lines appear on any of the group members phones? I seem to recall that was part of my problem that I was unable to get around.

JerryReeve
Communications Systems Int'l
com-sys.com

 

[casilva]

The hunt group is being fed by a target line from a PRI. I also assume that this is a 6.1 bug in that they are specifically letting you option for the aux ringer as part of the hunt group configuration; no sets should be required to make this happen. Any work around (i.e. ATA programmed to aux ring) causes the hunt group to ring until the timer expires when all phones are busy before transfering to an alternate hunt group. This is the condition I am trying to avoid.

Chuck Silva
Techni-Link

 

[curlycord]

Do you have appearances of the target lines on the HG sets within HG programming?

 

[casilva]

Yes. The target line/hunt group appear on the set (as opposed to being on the intercom key)

 

[luv2ski]

hunt groups dont work if any of the trunks are on the phones in the hunt groups

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[curlycord]

True! He must mean the HG key is assigned to the set?....the HG works but not the ringer?

 

[casilva]

Correct, the HG key is assigned to the sets. The HG works on the sets fine. Its the ringer that refuses to fire when the HG rings.

 

[luv2ski]

so if you program the ata as the overflow and the ata is hooked to aux ringer on t/r leads it still will not work?

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[PERRYPJ]

AUX RINGER IS A SET OF MAKE CONTACTS, YOU NEED A RING GEN TO MAKE IT WORK

OLD ROLMEN WORKING ON NORTELS

 

[casilva]

The ATA ext# is included in the hunt group (just a work around); it is programmed to fire off the Aux Ringer any time a call hits that extension. This solution causes excessive queuing if all the "valid" extensions are busy.

 

[luv2ski]

try it as the ringer not aux ringer

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.