Automated Attendant Initial Greeting ...

[mrdom]

Partner Messaging v7

Hi everyone - I was wondering if someone could tell me if there is a greeting that would supercede the main menu prompt of the auto attendant. For example, if the business were to be closed for a day, is there a greeting I could use to initially thank people for calling, then alert them to the closing, and then the main menu greeting would kick in? I wouldn't think I would have to re-record the main menu prompt every time there would be a small change in the schedule. Just wondering if this is possible on the Partner Messaging system.

Many thanks!

 

[Westi]

night greeting or if you already use that for nights then make a temporary schedule and record that for your purposes and activate it. Works only for 7 days maximum then you have to reactivate it.

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[TouchToneTommy]

http://www.touchtonetommy.com/Files/temporary_closure.htm

 

[mrdom]

That was perfect, thanks Tommy.

 

[dlwebb]

The generate document on your link was great! It saved me from having to dial into a system to generate this for a customer. One question, though. Does the temporary greeting have the same ability to utilize programmed prompts for call routing, etc or is it just acting as an announcement?

 

[TouchToneTommy]

As the document states, the Temporary Closure Greeting plays, and then the regular NIGHT greeting plays. So whatever you've got set up in the night menu is what happens.