Automated Addendant Partner 2 System

[beufus]

I have an old Partner 2 system, release 4.1 and it just started having a problem. For some reason, the automated attendant will pick up on the first ring. I have verified the following :

VMS Cover Rings (#117) is set to 3
VMS Hunt Delay (#506) is set to Delayed
Automatic System Answer Delay (#110) set to 5 rings
There is no Automatic System Answer Button (#111)
No lines are setup for Automatic System Answer (#204)

I have checked everywhere I can think of, but everything looks correct. This just started happening yesterday, and nobody will admit to changing anything. Any help in figuring this out would be appreciated.
Thanks

 

[beufus]

One more thing. I turned VMS Hunt Schedule (#507) to Night Only and the automated attendant is still answering on the first ring. I have verified that the date and time is correct as well.

 

[skip555]

have you checked the ring assingment on the VM ports ?

which VM are you using

 

[beufus]

No, I have not checked the ring assignments on the VM ports, because I don't know how. I don't see anything about it in the manual.

 

[beufus]

We are using the Partner Mail VM.

 

[TouchToneTommy]

When it answers, does it play the correct greeting, or does it say "Transferring to Receptionist"? - if the latter, one or more VM ports are not in Hunt Group 7 (#505-7-XX-1)

 

[beufus]

Yes, it does play the correct greeting.

 

[TouchToneTommy]

Sounds like all your programming is correct - I would try cycling the power off and on, give the VM about 4 minutes to reboot, and try again. Sometimes can clear weird problems. Maybe an extension got forwarded to a VM port?

 

[beufus]

Unfortunately rebooting didn't work.

 

[skip555]

feature 00

left inctercom , right intercom then put in the vm port numbers and be sure there not set for immediate ring .

 

[beufus]

Skip, I don't believe that function has anything to do with the automated attendent answering calls on the first ring. That just delays or stops the phone from ringing at certain locations. We do want the phone to ring at certain desks immediatly, and it has been setup that way for years. I just can't figure out what has changed.
Thanks though.

 

[TouchToneTommy]

Actually, if the VM ports are actually in Hunt Group 7, it doesn't matter what they are set to as to ringing. Calls will be filtered through the hunt group instead.

Just for fun, please look at #505-7 and each of the VM ports, make sure they are 1-Assigned

 

[beufus]

I checked, and only 10 & 11 were assigned. So I assigned another extension. Now the phone will ring, but the Automated Attendant won't pick up at all.

 

[beufus]

Opps, I forgot to switch it back to alway on instead of night only. It is working now.
I appreciate all of the help very much.

 

[TouchToneTommy]

OK, 10 and 11 SHOULD NOT be in Hunt Group 7. NOTHING except the voice mail ports should be there.

Go through the programming and remove ANYTHING other that voice mail ports from the group.

Feature 00
Left Intercom Twice
#505-7-10-2
Press the button in the 2nd column, 2nd button down to step to the next extension. Press 2 again to remove it, or 1 to assign it if it is a VM port. Step through ALL extensions until you get back to Ext. 10

Feature 00

 

[beufus]

Will do.
Thanks again