I just finished a demo session with computer instruments on their predictive dialer and power dialer applications for a client of ours. Looks like a very nice app that directly integrates with the IPO and they are a Avaya devconnect partner so no issues with non-support from Avaya.
The systems can connect via analog stations or as SIP endpoints which is real nice and is sold in a sort of Modular setup so that if you go with the power dialer but want the predictive dialer later on it is simply a module add to the server. Plus it's licensed per 'agent' up to I believe it was 380.
I would check them out for sure.
They have a list of @35,000 clients that they will be notifying of shipment status, inventory availability and the likes.
They are looking more at the power dialer app which auto dials numbers form a database and then will transfer the call into the assigned huntgroup.
One of the really cool features is that it can detect a machine answer vs. a live person so that your agents are not being connected to answering machines.
If you can pm me I'll give you the contact that we are working with at C.I. if you want it.
I don't think that PM is an option here, you need someones e-mail address to contact them or their website with the contact on it.
Yeah PM would be nice
Joe W.
FHandw., ACS
I don't suffer from insanity
I enjoy every moment of it
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