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Auto -in button not working

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Irvineguy

MIS
Feb 7, 2006
191
US
I can't get the auto-in button to work on a phone for the agent to automatically log in by pressing it.

I looked at another phone where the Auto-in button works and I duplicated the station form. The only difference I noticed is the Auto answer: was on ACD, I changed that and the auto in is still not working, thank you.
 
have you got a headset connected ? if so, is it enabled ?
 
Since it's working on other phones, try dialing the appropriate FAC directly from the phone. That's really all the auto-in button does anyway. Also, verify the hunt/skill group settings on the agent page and the tenant assignment for that agent and the associated station
 
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