auto attendant

[kerb5]

We have a Partner r6 processor and a r3 voicemail system I call our phone number and the auto attendant does answer sometimes on the first ring and then sometimes it takes a few rings why? Also when I call and get the auto attendant then hang up ext. 10 will ring. The display says voice messing system why? How can In stop that?
Thanks for the help!

 

[Mongo5150]

Sounds like maybe the ports are all busy in the voice mail, so the call is ringing until there is an available port.

The ringing even after you hang up is the disconnect from the telco. I cant remember if there is a disconnect setting in system programming.

The display from the voice messaging system will be there unless you have caller ID. Is the system set up to answer immediately? If so, thenm CID info can not be grabbed by the system.

 

[TouchToneTommy]

Also check to be sure that ONLY the voice mail ports are in Hunt Group 7. It is circular hunt, and if you have any non-voice mail ports in there, calls will ring at the non-voice mail ports for 4 rings then move on to the next one. Can cause every 3rd or 5th or 7th call to rin extra rings (depending on how many ports of voice mail you have, and how many wrong extensions are in group 7)

 

[itpphoneguy]

Hi kerb5,
Check the attendant answer ring setting on each line. The system default is two rings (the caller hears three). That's called VMS hunt delay #506. You can get CLID at a setting of one ring in some places, others you need two.
The zero/time-out action is to transfer the call to extension 10. There is no reliable disconnect being sent by your LEC, so the system has to time out. When reliable disconnect is programmed, the Partner will drop the call in 1/2 second or less. I've timed it.
How many VM ports do you have? Program the VM extensions on a phone and watch them during peak call periods. You can see when they are busy then.
-Chris