I'm totally new to IP Office so I apologize if this is a stupid question.
I have several phone numbers setup in the Incoming Call Route that I have going to an auto attendant immediately via a short code I created. This works great, however my problem is that within this auto attendant there's an option to speak to a representative and when pressed it rings that hunt group again and then goes to the hunt group voicemail, which repeats the auto attendant script. They don't want the call to go to an individuals vm, but want to check a group vm.
My question is how do I get the hunt group voicemail to goto another mailbox which the group can check. On the old Merlin system we had, I was able to create a phantom mailbox to accomplish this. With IP office, I'm just not sure. Thanks in advance!
I have several phone numbers setup in the Incoming Call Route that I have going to an auto attendant immediately via a short code I created. This works great, however my problem is that within this auto attendant there's an option to speak to a representative and when pressed it rings that hunt group again and then goes to the hunt group voicemail, which repeats the auto attendant script. They don't want the call to go to an individuals vm, but want to check a group vm.
My question is how do I get the hunt group voicemail to goto another mailbox which the group can check. On the old Merlin system we had, I was able to create a phantom mailbox to accomplish this. With IP office, I'm just not sure. Thanks in advance!
