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Auto Attendant will not pick up 2

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olistabilize

olistabilize

Programmer
Nov 18, 2013
12
GB
I have (to my understanding) set up auto attendant correctly but no matter what I try it does not work.

Any suggestions or easily missed options?

Thanks
 
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Make sure you have right lines (Examp 061,062,ect) and not line 1 ,2 ect and the lines set to be answered by AA under the table settings. Also checked the number of rings to be answered as not to have a Voice Mail Box with a lesser setting of rings. Also witch BCM. 50,400.450 ect.


If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx
 
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To configure answering for one line
1 Click the Auto Attendant heading.
2 Click the Lines Administration link.
The Lines Administration page appears.
3 Click the Change link for the Line you want to change.
The Line Properties page appears.
4 From the Answer Mode list box, select None, Auto-Attendant, Contact Center, or
Meet-Me Conferencing.
5 In the Table/Skillset Number box, type the Greeting Table number you want to assign to the
line selected.
6 In the Number of Rings box, select the number of rings before CallPilot answers.
7 Click Submit.
To configure answering for several lines
1 Click the Auto-Attendant heading.
2 Click the Change Many Lines link.
The Change Many Lines page appears.
3 In the From and the To boxes, type the range of lines you want to configure answering for.
4 From the Answer Mode list box, select None, Auto-Attendant, Contact Center, or
Meet-Me Conferencing.
5 In the Table/Skillset Number box, type the Greeting Table number you want to assign to the
lines.
6 In the Number of Rings box, select the number of rings before the system answers.
7 Click Submit.


If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx
 
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Thanks for the guide but I had already done that except select the correct line and it still is not working.

Anything I could be missing?

Thanks your help soooo appreciated.. have been banging my head on the wall for hours now ha
 
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If the lines show on a phone, do a Feat*0 and make sure of the line numbers.


If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx
 
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AMAZING THANK YOU.. it finally works :D

Now how do I access the general mail box that I assume it sends you to?

thanks
 
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GMB is usually 100, 1000 depending on dn size. Go to MB admin to assign an Ext. Initial access to it is like any other MBox.


If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx
 
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My general mailbox is 100. Do I set that as the attendant extension in greeting tables?

Thanks
 
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Amazingly it all works now.

Thank you for your help.. Amazing :)

My only issue is when it gets passed to the general delivery mailbox it plays the default leave a message message (posh British lass).

Where do I upload the message for that?

Thanks
 
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That kind of effort deserves a star.

You need to access the general mailbox and change the recording. When you access the mailbox press 8, then listen to the prompts to change your primary greeting.
 
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Haha thanks (Y)

Yeah I found it in the end.

Thank you everyone for your help.

 
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Good to see you got it going. I was out of pocket yesterday. Thanks for the star.


If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx
 
Upvote 0 Downvote
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