Allright, here is the deal. I need to let an operator (set via a hunt group most likely) answer all our calls during business hours. After hours, the Auto-attendant needs to handle the calls.
System MICS 6.1
NAM 4.1.05
I see the option of 'Ringing Service' which might work? Have the line in question grabbed by the ringing service, ring the appropriate hunt group during the day, and the VM at night? Can I transfer a call into the VM system, and have the AA take over? Another option is to transfer the call externally, back into one of our DID #'s that is answered by the AA still.
Figured I would ask before spending hours trying to make it work...
System MICS 6.1
NAM 4.1.05
I see the option of 'Ringing Service' which might work? Have the line in question grabbed by the ringing service, ring the appropriate hunt group during the day, and the VM at night? Can I transfer a call into the VM system, and have the AA take over? Another option is to transfer the call externally, back into one of our DID #'s that is answered by the AA still.
Figured I would ask before spending hours trying to make it work...