I got a call from a customer, who we just installed, and he told me he was having an issue with his auto attendant: they are on R7 with R7 messaging 4 ports. They have 3 CO lines in the system.
Here is the problem. If line 1 and 2 are busy, and a call comes in on 3 it automatically goes to ext 18 which is attached to an automated banking system. I called the 3rd line directly and it went to auto attendant. The customer says it only does it when line 1 and 2 are busy. I checked line coverage, and ownership in VM, checked the selector code and everything seems normal. I can't think of any other thinks to check. I had the customer call all the ports and verify they are in hunt, they are.
I am looking for some ideas...anyone?
Thanks for the assistance!
Bill
Here is the problem. If line 1 and 2 are busy, and a call comes in on 3 it automatically goes to ext 18 which is attached to an automated banking system. I called the 3rd line directly and it went to auto attendant. The customer says it only does it when line 1 and 2 are busy. I checked line coverage, and ownership in VM, checked the selector code and everything seems normal. I can't think of any other thinks to check. I had the customer call all the ports and verify they are in hunt, they are.
I am looking for some ideas...anyone?
Thanks for the assistance!
Bill