AUto Attendant for Norstar Phone 1

[Juliet533]

Does anyone know how to re-record the message for the Auto - Attendant? I just started a new job and they want the auto attendant re-recorded because it is not accurate any longer. I just need to know what Feature keys to press and what the guidlines are to follow. The model number is M7310. Any help would be appreciated.

 

[trabra]

Juliet533:

The telephone model number doen't help in determining what you have. What telephone and voicemial system do you have? That will determine how the AA menus are recorded.

 

[Juliet533]

I really don't know. I looked at the system and it only says Nortel Norstar on the box. Its about 2ft high and one foot wide and light grey. I sound like an idiot but I really don't have much information on the system. I replaced the person who spearheaded the installation and he left no information after his departure. I have tried everything to get this information - this is my last chance.

 

[Juliet533]

I think the vouicemail system is a Norstar 6x16. Just to clarify again, I need to know how ro re-record the auto attendant.
Thank you.

 

[Bcpaul]

the auto attendane is recorded this way Juliet

Press fgeature 983
login 1020000 assuming 3 digit extns.
go to other
go to CC admin
then go to ccr tree 1 (hopefully)
the recording is on path 0.
chang and re record here
BEFORE u rerecord however u should disable the tree by going to greetings and tables, next, next till u find the tree and disable it


Enjoy

Bcpaul

 

[Juliet533]

Thanks for the response bcpaul. Unfortunately it didn't work. When I entered the 1 for the tree the only options were to build or quit.

I did find instructions for Flash - which seems in line with our voicemail system.

Thank again for all the help. I think I am getting closer to a solution!

 

[telemarv]

I think you should hire a tech to come on sight to show you how to record your greetings and manage mailboxes. Well worth the hour investment