Auto Announcement "Call is being recorded" on all extensions

[dejavo2]

Hi

I am having trouble in getting an auto announcement for all extensions in my IP Office 500 V2 8.1 / Voicemail Pro 8.1.
How do i set up an announcement for all extensions to play a message that the call is being recorded when calling in. I want the announcement to be played before the call is answered. Any ideas?

 

[janni78]

This has already been discussed in another thread, but basically route all calls to the same VM module and play the message, from there transfer to $DDI.

"Trying is the first step to failure..." - Homer

 

[dejavo2]

Hi Jsnni78

I am a bit of a novice on the VMPro stuff. I have created the Module but not too sure what modules to use in it to make this possible.

 

[TouchToneTommy]

Here you go - in this case, the extension numbers match the last 3 digits of the DID number

 

[IPGuru]

Turn on call recording announcement in the VM Pro preferences
(although you may want to re-record the default essage


Do things on the cheap & it will cost you dear

 

[dejavo2]

Hi TouchToneTommy

Thank you for your help.

I am guessing the play Advise is the announcement. and the transfer module what changes do i need to make for it? I have attached the settings i have made for each module

 

[TouchToneTommy]

You set $CP0 to the last 4 digits of $DDI, so make your transfer destination go to $CP0

And add $CLI to the "Source of Transfer" box of the Transfer action

 

[dejavo2]

I have made the changes but when i call the number it does not ring but plays the announcement and then cuts off the call and the handset doesnt even ring. Any Advise?

 

[janni78]

Do a Monitor trace, there you see which DDI it calls on and which it will try to transfer to.

"Trying is the first step to failure..." - Homer

 

[joe2938]

Is there a transfer action after that?

 

[dejavo2]

 

[dejavo2]

13:44:19 1105974931mS ISDNL3Evt: v=1 stacknum=1 State, new=Present, old=NullState id=28
13:44:19 1105974932mS CMLineRx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=1 id=28 in=1
Called[681234] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[07480563987] Type=National Plan=ISDN Pres=Allowed (0)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=0 chan=1
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetRemoteUser (4), pd=CMPDOrigNotISDN (3)
13:44:19 1105974932mS PRN: Q931Trunk: Found QBChannel to match 0.1 --> 1.2
13:44:19 1105974932mS CMCallEvt: 0.6970.0 -1 BaseEP: NEW CMEndpoint f4e146f8 TOTAL NOW=1 CALL_LIST=0
13:44:19 1105974933mS CMCallEvt: CREATE CALL:1765 (f4d71b70)
13:44:19 1105974933mS CMCallEvt: 0.6971.0 -1 BaseEP: NEW CMEndpoint f4df4030 TOTAL NOW=2 CALL_LIST=0
13:44:19 1105974935mS CD: CALL: 1.28.1 BState=Idle Cut=1 Music=0.0 Aend="Line 1" (1.2) Bend="" [] (0.0) CalledNum=681234 () CallingNum=07480563987 () Internal=0 Time=2 AState=Idle
13:44:19 1105974935mS CMCallEvt: 1.28.1 1765 Q931 Trunk:1 CHAN=1: StateChange: END=A CMCSIdle->CMCSDialInitiated
13:44:19 1105974935mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: LOOKUP CALL ROUTE: type=0 called_party=681234 sub= calling=07480563987 dir=in complete=1 ses=0
13:44:19 1105974935mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: SET BESTMATCH: length 6 vs -1 match=02071231234 dest=VM:CallRecording
13:44:19 1105974936mS CMCallEvt: Priority hike: call 1765 priority 0->1
13:44:19 1105974936mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: LOOKUP ICR: DDI= CGPN=07480563987 (Destination VM:CallRecording ) => CDPN=VM:CallRecording
13:44:19 1105974936mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: ADD TARGET (N): number=VM:CallRecording type=0 depth=1 nobar=1 setorig=1 ses=0
13:44:19 1105974936mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: ADD VM TARGET
13:44:19 1105974937mS CMTARGET: **** 1.28.1 1765 Q931 Trunk:1 CHAN=1: MakeVoicemailTarget pbx=<null> local=1 type=1
13:44:19 1105974937mS CMCallEvt: 0.6972.0 -1 BaseEP: NEW CMEndpoint f4da8420 TOTAL NOW=3 CALL_LIST=1
13:44:19 1105974937mS CMTARGET: 0.6972.0 1765 RAS.0: ADD PRIMARY
13:44:19 1105974937mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: ADD VM TARGET: SUCCEEDED
13:44:19 1105974937mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: INITIAL TARGETING SUCCEEDED
13:44:19 1105974937mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: GetNoAnswerTimer:15
13:44:19 1105974938mS CMCallEvt: 1.28.1 1765 Q931 Trunk:1 CHAN=1: StateChange: END=A CMCSDialInitiated->CMCSDialled
13:44:19 1105974938mS CMLineTx: v=1
CMProceeding
Line: type=Q931Line 1 Call: lid=1 id=28 in=1
BChan: slot=0 chan=1
13:44:19 1105974938mS CMCallEvt: 0.6971.0 1765 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
13:44:19 1105974939mS CMCallEvt: 0.6972.0 1765 RAS.0: StateChange: END=T CMCSIdle->CMCSOffering
13:44:19 1105974939mS CMExtnEvt: RAS: CMExtnHandler::SetCurrent( id: 0->6972 )
13:44:19 1105974939mS CMExtnTx: v=RAS, p1=0
CMSetup
Line: type=RAS 1 Call: lid=0 id=1011 in=0
Called[CallRecording] Type=Voicemail (102) Reason=CMDRX_Attendant SndComp Calling[07480563987] Type=National Plan=ISDN Pres=Allowed (0)
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=21 chan=42
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetRemoteUser (4), pd=CMPDOrigNotISDN (3)
IE CMIERespondingPartyNumber (230)(P:0 S:0 T:2 N:1 R:4) number=07480563987
IE CMIEDeviceDetail (231) ac1050650000001c LOCALE=eng HW=15 VER=8 class=CMDeviceISDNTrunk type=0 number=1 channel=1 features=0x20 rx_gain=32 tx_gain=32 ep_callid=28 ipaddr=172.16.80.101 apps=0 loc=0 em_loc=0 features2=0x0 is_spcall=0
IE CMIEIcrPriorityDetail (239) Priority = 1
IE CMIEDIDNumber (245)(P:100 S:100 T:0 N:1 R:4) number=681234
IE CMIEMohSourceId (247) MOH Source = 1
Display [07480563987>CallRecording]
Timed: 01/08/18 13:44
Locale: eng
13:44:19 1105974940mS CMMap: a=21.42 b=1.254 T
13:44:19 1105974941mS CMExtnRx: v=RAS, p1=0
CMConnect
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=CallRecording
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=CallRecording
IE CMIEDeviceDetail (231) ac10506500001b3c LOCALE=eng HW=15 VER=8 class=CMDeviceVoicemail type=0 number=0 channel=42 features=0x0 rx_gain=32 tx_gain=32 ep_callid=6972 ipaddr=172.16.80.101 apps=0 loc=0 em_loc=0 features2=0x0 is_spcall=0
13:44:19 1105974942mS CMCallEvt: 0.6972.0 1765 RAS.0: StateChange: END=T CMCSOffering->CMCSConnReq
13:44:19 1105974942mS CMCallEvt: 0.6971.0 1765 TargetingEP: RequestEnd 0.6972.0 1765 RAS.0
13:44:19 1105974942mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: CancelTimer CMTCNoAnswerTimeout
13:44:19 1105974943mS CMExtnEvt: v=1011 State, new=Connected old=Idle,0,0,RAS
13:44:19 1105974943mS CMCallEvt: 1.28.1 1765 Q931 Trunk:1 CHAN=1: StateChange: END=A CMCSDialled->CMCSOGConnReq
13:44:19 1105974943mS CMLineTx: v=1
CMConnect
Line: type=Q931Line 1 Call: lid=1 id=28 in=1
BChan: slot=0 chan=1
Display [++fCallRecording,]
13:44:19 1105974943mS CMCallEvt: 0.6971.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
13:44:19 1105974944mS CMCallEvt: 0.6971.0 -1 BaseEP: DELETE CMEndpoint f4df4030 TOTAL NOW=2 CALL_LIST=1
13:44:19 1105974944mS CD: CALL: 1.28.1 BState=Connected Cut=3 Music=0.0 Aend="Line 1" (1.2) Bend="CallRecording(CallRecording)" [VoiceMail] (21.42) CalledNum=CallRecording () CallingNum=07480563987 () Internal=0 Time=11 AState=Connected
13:44:19 1105974945mS CMMap: PCG::MapBChan pcp[89]b1r0 cp_b f57e0cc0 other_cp_b 0 type CGTypeSimple
13:44:19 1105974945mS CMMap: PCG::MapBChan pcp[44]b1r0 cp_b f581ff38 other_cp_b f57e0cc0 type CGTypeSimple
13:44:19 1105974945mS CMMap: a=1.2 b=21.42 M12
13:44:19 1105974946mS ISDNL3Evt: v=1 stacknum=1 State, new=ICProceeding, old=Present id=28
13:44:19 1105974946mS ISDNL3Evt: v=1 stacknum=1 State, new=ConnReq, old=ICProceeding id=28
13:44:20 1105975025mS ISDNL3Evt: v=1 stacknum=1 State, new=Active, old=ConnReq id=28
13:44:20 1105975026mS CMLineRx: v=1
CMConnectAck
Line: type=Q931Line 1 Call: lid=1 id=28 in=1
13:44:20 1105975026mS CMCallEvt: 1.28.1 1765 Q931 Trunk:1 CHAN=1: StateChange: END=A CMCSOGConnReq->CMCSConnected
13:44:20 1105975027mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: ~CMTargetHandler f4e175e0 ep f4e146f8
13:44:20 1105975027mS CMCallEvt: 0.6972.0 1765 RAS.0: StateChange: END=B CMCSConnReq->CMCSConnected
13:44:20 1105975028mS CMExtnTx: v=RAS, p1=0
CMConnectAck
Line: type=RAS 1 Call: lid=0 id=1011 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[07480563987] Type=National Plan=ISDN Pres=Allowed (0)
BChan: slot=21 chan=42
IE CMIERespondingPartyNumber (230)(P:0 S:0 T:2 N:1 R:4) number=07480563987
IE CMIEDeviceDetail (231) ac1050650000001c LOCALE=eng HW=15 VER=8 class=CMDeviceISDNTrunk type=0 number=1 channel=1 features=0x20 rx_gain=32 tx_gain=32 ep_callid=28 ipaddr=172.16.80.101 apps=0 loc=0 em_loc=0 features2=0x0 is_spcall=0
13:44:20 1105975177mS RES: Wed 1/8/2018 13:44:19 FreeMem=56003768 55089416(1) CachedMem=914352 CMMsg=8(8) Buff=5200 1420 1000 12413 10 Links=25174 BTree=0 CPU=13/17/6551/27214/36312/2
13:44:20 1105975177mS RES2: IP 500 V2 8.1(81) Tasks=48 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=152 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2 SSA=0 TCP=112 TAPI=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
13:44:20 1105975177mS RES4: XML MemObjs=45 PoolMem=2097152(1) FreeMem=2082064(1)
13:44:21 1105976392mS H323Evt: Recv: RegistrationRequest 172.16.80.1; Endpoints registered: 48; Endpoints in registration: 0
13:44:22 1105977007mS H323Evt: Recv: RegistrationRequest 172.16.80.11; Endpoints registered: 48; Endpoints in registration: 0
13:44:22 1105977324mS H323Evt: Recv: RegistrationRequest 172.16.80.10; Endpoints registered: 48; Endpoints in registration: 0
13:44:22 1105977453mS CMExtnRx: v=RAS, p1=0
CMFacility
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[CLAIM] Type=ACD (103) Reason=CMDRdirect
13:44:22 1105977453mS CMExtnRx: v=RAS, p1=0
CMTransfer
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[1234] Type=Default (100) Reason=CMDRdirect SndComp Calling[07480563987] Type=Unknown Plan=Default
IE CMIECallingPartyName (110)(Type=CMNameDefault) name=07480563987
13:44:22 1105977453mS CMCallEvt: 0.6972.0 1765 RAS.0: Transfer CMCauseTransfer
13:44:22 1105977454mS CD: CALL: 1.28.1 BState=Connected Cut=3 Music=0.0 Aend="Line 1" (1.2) Bend="CallRecording(CallRecording)" [VoiceMail] (21.42) CalledNum=CallRecording () CallingNum=07480563987 () Internal=0 Time=2521 AState=Connected
13:44:22 1105977454mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: ADD TARGET (N): number=1234 type=100 depth=1 nobar=1 setorig=1 ses=0
13:44:22 1105977454mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: DEF SC: 1234 0 sc=type=Dial code=?, num=.
13:44:22 1105977455mS CMARS: FindActiveARSByGroupID GroupID=50 - Found
13:44:22 1105977455mS CMARS: MakeCallTarget - Called Number: 1234
13:44:22 1105977455mS CMCallEvt: 0.6973.0 -1 BaseEP: NEW CMEndpoint f4d844e0 TOTAL NOW=3 CALL_LIST=1
13:44:22 1105977456mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: PrepareTransferTargets Found 1 target
13:44:22 1105977456mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: GetNoAnswerTimer:15
13:44:22 1105977456mS CMCallEvt: 0.6974.0 -1 BaseEP: NEW CMEndpoint f4df4030 TOTAL NOW=4 CALL_LIST=1
13:44:22 1105977457mS CMExtnEvt: RAS: CALL LOST (CMCauseTransfer)
13:44:22 1105977457mS CMCallEvt: 0.6972.0 -1 RAS.0: StateChange: END=X CMCSConnected->CMCSCompleted
13:44:22 1105977457mS CMExtnEvt: v=1011 State, new=PortRecoverDelay old=Connected,0,0,RAS
13:44:22 1105977457mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1011 in=0
Called[CallRecording] Type=Voicemail (102) Reason=CMDRX_Attendant Calling[07480563987] Type=National Plan=ISDN Pres=Allowed (0)
BChan: slot=21 chan=42
Cause=126, Transfer(IPO)
13:44:22 1105977458mS CMMap: a=21.42 b=0.0 T0
13:44:22 1105977459mS CMExtnEvt: RAS: CMExtnHandler::SetCurrent( id: 6972->0 )
13:44:22 1105977459mS CMCallEvt: 0.6972.0 -1 RAS.-1: StateChange: END=X CMCSCompleted->CMCSDelete
13:44:22 1105977459mS CMExtnEvt: v=1011 State, new=Idle old=PortRecoverDelay,0,0,RAS
13:44:22 1105977460mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1011 in=0
BChan: slot=21 chan=42
Cause=126, Transfer(IPO)
13:44:22 1105977460mS CMCallEvt: 0.6974.0 1765 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
13:44:22 1105977461mS CMCallEvt: 0.6973.0 1765 ARS for Main: StateChange: END=T CMCSIdle->CMCSOffering
13:44:22 1105977461mS CMCallEvt: 0.6974.0 1765 TargetingEP: RequestEnd 0.6973.0 1765 ARS for Main
13:44:22 1105977461mS CMTARGET: 1.28.1 1765 Q931 Trunk:1 CHAN=1: CancelTimer CMTCNoAnswerTimeout
13:44:22 1105977462mS CMCallEvt: 0.6973.0 1765 ARS for Main: StateChange: END=B CMCSOffering->CMCSOverlapRecv
13:44:22 1105977462mS CMARS: FORM: Main - Received Number: 1234
13:44:22 1105977462mS CMARS: FOUND A SHORT CODE - short_code: N; - Tel: NS02078427650 - Called_Party: 1234 - Line Group Id: 0
13:44:22 1105977462mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
13:44:22 1105977462mS CMLRQ: FindActiveLRQByGroupID GroupID=0 - Not Found
13:44:22 1105977463mS CMCallEvt: 0.6975.0 -1 BaseEP: NEW CMEndpoint f4d6fa28 TOTAL NOW=5 CALL_LIST=1
13:44:22 1105977464mS CMARS: FOUND LINE - Line Id: 1 - using line group id: 0 - Called Number: 1234 - Calling Number: 02071231235
13:44:22 1105977464mS CMARS: SEND Setup TO LINE
13:44:22 1105977464mS CMCallEvt: 0.6975.0 1765 Q931 Trunk:1 CHAN=-1: StateChange: END=child CMCSIdle->CMCSOffering
13:44:22 1105977464mS CMLineTx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=0 id=6975 in=0
Called[1234] Type=Unknown (0) Reason=CMDRdirect SndComp Calling[02078427650] Type=Unknown Plan=Unknown
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
Locale: eng
13:44:22 1105977465mS CMCallEvt: 0.6974.0 -1 TargetingEP: StateChange: END=X CMCSOffering->CMCSDelete
13:44:22 1105977465mS CMCallEvt: 0.6974.0 -1 BaseEP: DELETE CMEndpoint f4df4030 TOTAL NOW=4 CALL_LIST=1
13:44:22 1105977465mS CMCallEvt: 0.6972.0 -1 BaseEP: DELETE CMEndpoint f4da8420 TOTAL NOW=3 CALL_LIST=1
13:44:22 1105977467mS CMMap: PCG::UnmapBChan pcp[44]b1r0 cp_b f581ff38 other_cp_b f57e0cc0
13:44:22 1105977467mS CMMap: a=1.2 b=21.42 M02
13:44:22 1105977467mS CMMap: PCG::UnmapBChan pcp[89]b1r0 cp_b f57e0cc0 other_cp_b 0
13:44:22 1105977467mS CD: CALL: 1.28.1 BState=Idle Cut=3 Music=0.0 Aend="Line 1" (1.2) Bend="" [Line 1] (0.0) CalledNum=1234 () CallingNum=07480563987 (07480563987) Internal=0 Time=2534 AState=Connected
13:44:22 1105977468mS ISDNL3Evt: v=1 stacknum=1 State, new=Initiated, old=NullState id=6975
13:44:22 1105977656mS ISDNL3Evt: v=1 stacknum=1 State, new=Proceeding, old=Initiated id=6975
13:44:22 1105977657mS CMLineRx: v=1
CMProceeding
Line: type=Q931Line 1 Call: lid=0 id=6975 in=0
BChan: slot=0 chan=2
13:44:22 1105977658mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
13:44:22 1105977658mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
13:44:22 1105977658mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.6973.0 1765 ARS for Main - Call State: CMCSOverlapRecv
13:44:22 1105977658mS CMCallEvt: 0.6973.0 -1 ARS for Main: StateChange: END=X CMCSOverlapRecv->CMCSDelete
13:44:22 1105977659mS CMCallEvt: 0.6975.0 1765 Q931 Trunk:1 CHAN=2: StateChange: END=B CMCSOffering->CMCSAccept
13:44:22 1105977660mS CMCallEvt: 0.6973.0 -1 BaseEP: DELETE CMEndpoint f4d844e0 TOTAL NOW=2 CALL_LIST=1
13:44:22 1105977660mS CD: CALL: 1.28.1 BState=Ringing Cut=3 Music=0.0 Aend="Line 1" (1.2) Bend="Line 1" [Line 1] (1.3) CalledNum=1234 () CallingNum=07480563987 (07480563987) Internal=0 Time=2727 AState=Connected
13:44:22 1105977661mS CMMap: PCG::MapBChan pcp[89]b1r0 cp_b f57e0cc0 other_cp_b 0 type CGTypeSimple
13:44:22 1105977661mS CMMap: PCG::MapBChan pcp[90]b1r0 cp_b f57e0998 other_cp_b f57e0cc0 type CGTypeSimple
13:44:22 1105977661mS CMMap: a=1.2 b=1.3 M12
13:44:22 1105977679mS H323Evt: Recv: RegistrationRequest 172.16.80.14; Endpoints registered: 48; Endpoints in registration: 0
13:44:22 1105977682mS CMLineRx: v=1
CMProgress
Line: type=Q931Line 1 Call: lid=0 id=6975 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetRemoteUser (4), pd=CMPDInbandPattern (8)
Cause=22, Number changed
13:44:22 1105977682mS CMCallEvt: 0.6975.0 1765 Q931 Trunk:1 CHAN=2: StateChange: END=B CMCSAccept->CMCSRinging
13:44:22 1105977683mS CD: CALL: 1.28.1 BState=Ringing Cut=3 Music=0.0 Aend="Line 1" (1.2) Bend="Line 1" [Line 1] (1.3) CalledNum=1234 () CallingNum=07480563987 (07480563987) Internal=0 Time=2750 AState=Connected
13:44:22 1105977696mS ISDNL3Evt: v=1 stacknum=1 State, new=DiscInd, old=Proceeding id=6975
13:44:22 1105977697mS CMLineRx: v=1
CMDisconnect
Line: type=Q931Line 1 Call: lid=0 id=6975 in=0
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDInbandPattern (8)
Cause=16, Normal call clearing
13:44:22 1105977697mS CMCallEvt: 0.6975.0 1765 Q931 Trunk:1 CHAN=2: StateChange: END=B CMCSRinging->CMCSDisconnecting
13:44:22 1105977698mS CMCallEvt: 1.28.1 1765 Q931 Trunk:1 CHAN=1: StateChange: END=A CMCSConnected->CMCSICDisconnecting
13:44:22 1105977698mS CMLineTx: v=1
CMDisconnect
Line: type=Q931Line 1 Call: lid=1 id=28 in=1
BChan: slot=0 chan=1
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDInbandPattern (8)
Cause=16, Normal call clearing
13:44:22 1105977698mS CD: CALL: 1.28.1 BState=Disconnecting Cut=3 Music=0.0 Aend="Line 1" (1.2) Bend="Line 1" [Line 1] (1.3) CalledNum=1234 () CallingNum=07480563987 (07480563987) Internal=0 Time=2765 AState=Disconnecting
13:44:22 1105977699mS ISDNL3Evt: v=1 stacknum=1 State, new=DiscReq, old=Active id=28
13:44:22 1105977862mS ISDNL3Evt: v=1 stacknum=1 State, new=NullState, old=DiscReq id=28
13:44:22 1105977863mS CMLineRx: v=1
CMReleaseComp
Line: type=Q931Line 1 Call: lid=1 id=28 in=1
BChan: slot=0 chan=1
13:44:22 1105977864mS CMCallEvt: 1.28.1 1765 Q931 Trunk:1 CHAN=1: StateChange: END=A CMCSICDisconnecting->CMCSCompleted
13:44:22 1105977865mS CMLOGGING: CALL:2018/08/0113:44,00:00:02,000,07480563987,I,1234,681234,,,,0,,""n/a,0
13:44:22 1105977865mS CD: CALL: 1.28.1 BState=Disconnecting Cut=2 Music=0.0 Aend="LLine 1" (1.2) Bend="Line 1" [Line 1] (1.3) CalledNum=1234 () CallingNum=07480563987 (07480563987) Internal=0 Time=2932 AState=Idle
13:44:22 1105977865mS CD: CALL: 1.28.1 Deleted
13:44:22 1105977865mS CMCallEvt: 1.28.1 -1 Q931 Trunk:1 CHAN=1: StateChange: END=X CMCSCompleted->CMCSDelete
13:44:22 1105977866mS CMLineTx: v=1
CMRelease
Line: type=Q931Line 1 Call: lid=0 id=6975 in=0
Cause=16, Normal call clearing
13:44:22 1105977866mS CMCallEvt: 0.6975.0 -1 Q931 Trunk:1 CHAN=2: StateChange: END=X CMCSDisconnecting->CMCSDelete
13:44:22 1105977866mS CMCallEvt: 0.6975.0 -1 BaseEP: DELETE CMEndpoint f4d6fa28 TOTAL NOW=1 CALL_LIST=0
13:44:22 1105977867mS CMCallEvt: END CALL:1765 (f4d71b70)
13:44:22 1105977867mS CMTARGET: 1.28.1 -1 BaseEP: ~CMTargetHandler f4e175e0 ep f4e146f8
13:44:22 1105977868mS CMCallEvt: 1.28.1 -1 BaseEP: DELETE CMEndpoint f4e146f8 TOTAL NOW=0 CALL_LIST=0
13:44:22 1105977868mS CMMap: PCG::UnmapBChan pcp[90]b1r0 cp_b f57e0998 other_cp_b f57e0cc0
13:44:22 1105977868mS CMMap: a=1.2 b=1.3 M02
13:44:22 1105977869mS CMMap: PCG::UnmapBChan pcp[89]b1r0 cp_b f57e0cc0 other_cp_b 0
13:44:22 1105977869mS ISDNL3Evt: v=1 stacknum=1 State, new=ReleaseReq, old=DiscInd id=6975
13:44:22 1105977957mS ISDNL3Evt: v=1 stacknum=1 State, new=NullState, old=ReleaseReq id=6975
13:44:22 1105977957mS CMLineRx: v=1
CMReleaseComp
Line: type=Q931Line 1 Call: lid=0 id=6975 in=0
BChan: slot=0 chan=2
Cause=16, Normal call clearing

 

[sizbut]

Cheers for that but I'm not reading it (though it does look like the calls has been transferred to 1234, there's no internal extension match for 1234 so its been matched to the ? and sent off switch as an outgoing call and your line provider doesn't have a match for 1234 either so they dropped the outgoing call and the IP Office then drops the incoming call).

An easy way to check is just to temporarily add $CP0 as an entry prompt to transfer action. Then on your test calls you'll hear what the previous actions have set $CPO to before they do that transfer.


I've been keeping out of this because I assumed you knew that the system's default behaviour was to play the call recording message at the start of call recording, ie. when the call is answered, but weren't happy with that, hence your request for "I want the announcement to be played before the call is answered". Possibly you're starting to see it might have been easier to just go with the default even if you own people get sick of listening to it.

Th




Stuck in a never ending cycle of file copying.

 

[janni78]

You usually wanna play the Recording Notice before the customer gets connected, now after GDPR many even included the option for the customer if they allow the call to be recorded.

"Trying is the first step to failure..." - Homer

 

[sizbut]

That's a kind of "how many angels can dance on the head of a pin" argument since in both cases the recording only starts after the announcement.

Stuck in a never ending cycle of file copying.

 

[janni78]

Not really, if I call to a call center I wanna know it when I call there, not when I waited in queue and the agent finally answers.
Although in a regular queue setup it's not an issue as you just have it in the welcome announcement, I haven't encountered a case where they wanted it on all DDIs and can't think a reason on why all extensions should record all calls.

"Trying is the first step to failure..." - Homer

 

[sizbut]

No Jannie, that's a different reason. You stated the new data protection rules first time. Anyway, this is off track from the op's issue.

Stuck in a never ending cycle of file copying.