Aura Voicemail to Email.

[RedTech443]

What exactly is needed to get my voicemail form avaya aura 6.3 messaging to send to users email? I cannot find clear documentation on the configuration or topology needed for it.

 

[RedTech443]

Or even a good document on configuring this option, I can't seem to find a descent one.

also here is my system evaluation if it helps.
SOFTWARE SUMMARY:
Machine Type: CMM
CMM Release: 17.031-00.00.241928
Custom Software Installed : n
Green Features Active : n
Transfer Type : "enhanced_cover_0"
Transfer Restriction : "subscribers"

ANNOUNCEMENT SETS INSTALLED:
us-eng
us-tdd
Default Set: us-eng
Custom Announcements Installed : n

SWITCH INTEGRATION: H323

OPTIONAL MODULES INSTALLED:
None

FEATURE OPTIONS:
Messaging Application ON
Number of Mailboxes Purchased 450
SyncWithLicense ON
trunks 250
voice_ports 210
Outcalling ON

MESSAGING SYSTEM USAGE REPORT:
Local Subscribers: 319
Remote Subscribers: 2
Max Average Ports in Use: 1.6
Max Simultaneous Ports: 8
Max Average IMAPI Client Sessions: 0.00
Max Average TCP/IP Ports in Use:
Purchased Hours: 4405
Available Hours: 4366

FILE SYSTEM USAGE REPORT:
Name Free Total Allocation
512 byte blocks 512 byte blocks Block Size
/ 3950976 5550220 4096
/root2 20892 23332 1024
/home 948932 1035692 4096
/var 48008220 51606140 4096
/msg/media1 204542336 216745980 4096

AUTO ATTENDANTS REPORT:
Extension Attendant Name
8901 ~~Voicemail
8902 ~~Dir

 

[newglide]

Log into your aam web interface, under administration go to messaging. You'll see a colum on the left side go to IMAP/SMTP Settings and mail options. Enter your mail server.

Under user Management go to user preferences at the bottom of the page. then to the notify my tab, Voicemail Email notification.

The only draw back is the messages do not get deleted so the mailbox can fill up depending on how many voicemails the end user gets. They will still need to manually delete messages

 

[RedTech443]

Do I have to add my mail server under External host first to add this? Also I do not have "User Management" I have Subscriber Management but there is no Voice mail Email notification that I can find anywhere.

 

[newglide]

You will need to log into your AAM server
Start on Page 64

http://downloads.avaya.com/css/P8/documents/100178957

 

[ddog6601]

Are your users using Microsoft Outlook ?

I am using Microsoft Office Outlook plugin for Avaya Aura Messaging to work with our email.
Start with a connectivity test.
See if you can ping the voice mail server from the PC DOS window ?

 

[RedTech443]

We are using outlook 2010. I checked plds site and do not see any outlook plugin, what is it called?

 

[ddog6601]

I have attached the doc I used to configure.
I would test connectivity before configuring Outlook Client. If the test fails you will have to correct before you start to config Outlook.
From a DOS command prompt ping the host name of your Aura Messaging Server.
Page 17 is outlook 2010

 

[RedTech443]

I know the IP, it does ping. But we run a Exchange server. I would like to have the ability to send voicemails to the exchange server and the user that has received a voice-mail. Without them having to add another account to their outlook, as we prohibit the creation of any additional mailboxes in outlook via group policy.

 

[kyle555]

Perhaps setting up exchange integration then?

That, or "Notify me" in the user preferences allows you to email a notification of a voicemail, and include a copy of the recording.

You'd still have to setup the SMTP stuff between AAM and Exchange. Difference being that fully Exchange integrated means the messages live in Exchange and the lamp goes off on the phone when they're read, and notify me is just a forwarding mechanism

 

[kyle555]

Wait wait wait. "Subscriber management" is CMM, not AAM.