Aura 8 - Hunt Group Coverage Path with Coverage Answer Group

[PurpleShirt]

I have a Vector that checks certain conditions and then routes the call to the hunt-group 3000 with the extension number 10000. The hunt-group consists of multiple members (the posted configuration has been sanitized). The hunt-group has the coverage path 3000 with the first point being a coverage answer group with the same members as the hunt group.

When all the members of the hunt-group/coverage answer group have the send all calls function activated, and I try to call the vdn, then I hear a ringback, but it doesn't go to the 2nd point of the coverage path and it doesn't ring on any station. Only after three rings it goes to the second point.

When I list trace the hunt-group it shows the message busy.

Does anyone know what I do wrong and how I can configure my setup, so that it goes straight to the 2nd point if all the members are busy or have the send all calls function activated?

Thank you.

Vector:

                                  CALL VECTOR

    Number: 3000             Name: Vector name
Multimedia? n      Attendant Vectoring? n    Meet-me Conf? n           Lock? n
     Basic? y   EAS? n   G3V4 Enhanced? y   ANI/II-Digits? y   ASAI Routing? y
 Prompting? y   LAI? n  G3V4 Adv Route? y   CINFO? y   BSR? n   Holidays? y
 Variables? n   3.0 Enhanced? n
01 wait-time    1   secs hearing ringback
02 #    Comment
03 goto step    7             if holiday          not-in table 3
04 goto step    5             if holiday          in     table 3
05 #    Comment
06 goto step    21            if holiday          in     table 1
07 #    Comment
08 goto step    10            if service-hours    not-in table 300
09 goto step    13            if service-hours    in     table 300
10 #    Comment
11 goto step    25            if service-hours    not-in table 400
12 goto step    17            if service-hours    in     table 400
13 #    Comment
14 route-to     number 10000                    cov y if unconditionally
15 wait-time    1   secs hearing ringback
16 goto step    29            if unconditionally
17 #    Comment
18 route-to     number 10001                    cov y if unconditionally
19 wait-time    1   secs hearing ringback
20 goto step    29            if unconditionally
21 #    Comment
22 announcement 1000
23 messaging    split 99   for extension 10002
24 disconnect   after announcement none
25 #    Comment
26 announcement 1001
27 messaging    split 99   for extension 10002
28 disconnect   after announcement none
29 #    Finish

Hunt Group:

                                  HUNT GROUP

            Group Number: 3000                             ACD? n
              Group Name: Group Name            Queue? y
         Group Extension: 10000                         Vector? n
              Group Type: ucd-mia                Coverage Path: 3000
                      TN: 1          Night Service Destination:
                     COR: 1                    MM Early Answer? n
           Security Code:               Local Agent Preference? n
 ISDN/SIP Caller Display:

             Queue Limit: unlimited
 Calls Warning Threshold:      Port:
  Time Warning Threshold:      Port:





SIP URI:

                                  HUNT GROUP

                       LWC Reception: none           AUDIX Name:
        First Announcement Extension:               Delay (sec):


                      Message Center: none



                                  HUNT GROUP
  Group Number: 3000  Group Extension: 10000               Group Type: ucd-mia
  Member Range Allowed: 1 - 1500       Administered Members (min/max): 1   /1
                                           Total Administered Members: 1
GROUP MEMBER ASSIGNMENTS
      Ext            Name(16 characters)      Ext            Name(16 characters)
   1: 2000            Name      		  14:
   2:                                     15:
   3:                                     16:
   4:                                     17:
   5:                                     18:
   6:                                     19:
   7:                                     20:
   8:                                     21:
   9:                                     22:
  10:                                     23:
  11:                                     24:
  12:                                     25:
  13:                                     26:

Coverage Path:

                                 COVERAGE PATH

                   Coverage Path Number: 3000
     Cvg Enabled for VDN Route-To Party? n        Hunt after Coverage? n
                       Next Path Number:          Linkage

COVERAGE CRITERIA
    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             n              n
       Don't Answer?             y              y         Number of Rings: 3
                All?             n              n
 DND/SAC/Goto Cover?             y              y
   Holiday Coverage?             n              n
 Logged off/PSA/TTI?             n              n         Number of Rings: 2

COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n
Point1: c300              Rng: 3  Point2: hX             Rng: 3
Point3: cY              Rng: 3  Point4: cZ              Rng: 3
Point5: extA             Rng: 3  Point6: vB            Rng:

Coverage Answer Group:

                       COVERAGE ANSWER GROUP

                      Group Number: 300
                        Group Name: Group Name

GROUP MEMBER ASSIGNMENTS

    Extension          Name
 1: 2000              Name
 2:
 3:
 4:
 5:
 6:
 7:
 8:

VDN:

                            VECTOR DIRECTORY NUMBER

                             Extension: 30000                    Unicode Name? n
                                 Name*: cSAL Test
                           Destination: Vector Number        3000
                   Attendant Vectoring? n
                  Meet-me Conferencing? n
                    Allow VDN Override? n
                                   COR: 1
                                   TN*: 1
                              Measured: internal Report Adjunct Calls as ACD*? n
        Acceptable Service Level (sec): 20

        VDN of Origin Annc. Extension*:




SIP URI:

* Follows VDN Override Rules

                            VECTOR DIRECTORY NUMBER

                            AUDIX Name:
                   Return Destination*:
               VDN Timed ACW Interval*:      After Xfer or Held Call Drops*? n




               Observe on Agent Answer? n

  Send VDN as Called Ringing Name Over QSIG? n

              Display VDN for Route-To DAC*? n
            VDN Override for ASAI Messages*: no



              Reporting for PC or POM Calls? n
           Pass Prefixed CPN to VDN/Vector*? system
* Follows VDN Override Rules

list trace hunt 1000

19:42:56 busy cid 0x2a07

 

[PurpleShirt]

I had to change the coverage path criteria of the busy field from n to y. Now it works like I wanted.