Audix

[dfrontaura]

Can anyone tell me, if possible, how to program a button to show that another extension has voicemail?

I'm trying to setup an 800 number to route to a voicemail if it's not answered. Once that 800 number leaves a voice mail message I'd like to have multiple extensions be able to see that new voicemail so that they can retrieve it.

Thanks!

 

[AvayaTier3]

aut-msg-wt" for the extension amw lamp you want to monitor

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
Avaya. Too little or no help? Expensive?
For FAST switch support at bargain rates, give bsh a call.

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[dfrontaura]

I've setup the extension as an X port and setup vm in Audix, but the phones being used are 9611Gs emulated as 9620s on our system.

I've made sure the extension had no vm's in it and then setup the button, called the extension, left a vm, but the message light does not light up.

Any suggestions?

 

[mojoputter]

Did you setup all the VM information on the 2nd page of the station form for the x-ported station..?

 

[dfrontaura]

The x-ported station is setup as a 6408d+ and on the second page I had the following:

LWC Reception: spe
LWC Activation: yes
Audix Name: audix

***Did Not Work****
---------------------------------

LWC Reception: audix
LWC Activation: yes
Audix Name: audix

***Did Not Work****
-------------------------------------

Any other settings I'm missing?

 

[AvayaTier3]

Does status station xxxx (your xported station)
show Message Waiting: audix


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
Avaya. Too little or no help? Expensive?
For FAST switch support at bargain rates, give bsh a call.

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[dfrontaura]

It shows Message Waiting: VM Server

We are using an Intuity Audix LX

 

[AvayaTier3]

If true, then any phone with amw for the station should be lit.

Turn off the light CM Command: prompt:
Command: clear amw all xxxx (xxxx is the station with the amw light)

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
Avaya. Too little or no help? Expensive?
For FAST switch support at bargain rates, give bsh a call.

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[dfrontaura]

I setup the LWC Reception on the VM extension to none and it's working now. Kinda weird....