Audix System NOT working........HELP!

[narsman]

I have an Avaya IA 770 Intuity Audix

When calling voice mail user get fast busy. (seems like no channels available)

When I look at the Verify System Status - System Verification page:

Verification Info :


System status of VM

AUDIX(R) IN SERVICE

System status of mtce

Begin System Verification Checks -
File System Capacity Check Passed
IPC queue check passed

System status of vs

Voice System is Up
Number of Purchased Voice Ports 4
Number of Voice Ports In Service 0
Available Hours of Speech 129
Used Hours of Speech 6
Maximum Hours of Speech 135
Number of Available Text-to-Speech Sessions 4


When I look at the Voice Channel Monitor page:

I see the column headings, but the area where the channels should be is blank.

This system is affectively down and I need to know what the hell is going on. LOL

Cheers,



Steve

I don't mind coming to work, but that eight hour wait to go home is a bitch.

 

[mojoputter]

Can you access the VM, stop messaging and then start messaging..?

 

[narsman]

Yes. I can start and stop messaging. Still indicates there is no hardware?

Steve

I don't mind coming to work, but that eight hour wait to go home is a bitch.

 

[smokinjoe2938]

worst case only! reboot phone system and see if this fixes it, but do as Mojoputter suggest 1st

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[Stinney]

Busy and release the port extensions? Did someone pull out the port cable(s)?

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[smokinjoe2938]

Its IA770 voicemail so it's all virtual reboot then

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[wpetilli]

Isn't there an IP trunk associated with that ?

 

[mojoputter]

There should be an ISDN trunk group setup.

When you status that trunk group, I assume there out of service..?

 

[narsman]

Trunk group 1 (ISDN) shows to be in service and idle. This is used for their outside calls.
It's the only trunk group.

Steve

I don't mind coming to work, but that eight hour wait to go home is a bitch.

 

[smokinjoe2938]

Have you rebooted the phone system yet?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[narsman]

I headed out there this am to do a hard reboot.

Any advice on proper procedure or do I just unplug it?

Steve

I don't mind coming to work, but that eight hour wait to go home is a bitch.

 

[smokinjoe2938]

do a reset system 4 if you have the permission to do so with your login

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[narsman]

I have dadmin login.

"reset system 4" from NCM or telnet?

Is this something I can do remotely? (saves me a 45 min drive) LOL

Steve

I don't mind coming to work, but that eight hour wait to go home is a bitch.

 

[smokinjoe2938]

yes you can do this remotely, but I would be on site just in case, I use avaya site administrator for all adds, moves and changes, what is this NCM?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[narsman]

This is some old equipment. 4 x Avaya G700 Media Gateways - 2 x s8300 ICC/LSP.

NCM = Native Communications Manager. It's a java driven CLI that allows access to the Fkeys and help screens. I can do the same thing with a telnet session to the box.

Steve

I don't mind coming to work, but that eight hour wait to go home is a bitch.

 

[smokinjoe2938]

ok got ya

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[narsman]

Am I still a go with reset system 4?


Thanks for being there and for the QUICK responses!!!

Steve

I don't mind coming to work, but that eight hour wait to go home is a bitch.

 

[smokinjoe2938]

Look into getting Avaya site Administrator, much better very useful as to what it can do

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[narsman]

I'm downloading it now.
Does this run on the admin server? Windows 2002 Server

That's probably a silly question, but I don't want this thing getting any worse.

Steve

I don't mind coming to work, but that eight hour wait to go home is a bitch.

 

[narsman]

I meant 2003 server.

ASA has a pre-req of Admin Tools.

will all of this work on this old sh*t??

Steve

I don't mind coming to work, but that eight hour wait to go home is a bitch.