Audix LX - messaging and VM help

[sara76]

I programmed a messaging to skill (audix) and then the VM extension. However, when it goes to VM, the beginning of the greeting is cut off, by about 2 seconds.

 

[orypecos]

And if U call the extension directly, you hear the entire message with no problem?
past the vector in here so we can look at it

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[sara76]

Yup, when you call it, it plays the entire message. Announcement 2861 says that they cannot leave message at this time, you may continue to hold, or you can call back later.

Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01
02 wait-time 2 secs hearing ringback
03 messaging skill 10 for extension 2907
04
05
06
07 announcement 2861
08 wait-time 20 secs hearing music
09 goto step 3 if unconditionally
10
11

 

[donbott]

Try taking out the waittime hearing ringback. My system is simalar no problems. Maybe the messaging step starts and the wait time is still....waiting.

DonBott

"The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts."
--Bertrand Russell

 

[sara76]

took out the wait time step, still rang once, and still cut off beginning 2 seconds.

We just had the guy record the message but wait 2 seconds from the beep. Maybe we need a patch or something?

 

[sara76]

I always check with you guys first when they mention "billable" support.

Bit the bullet and called Avaya for support on this one, luckily it wasn't billable they actually admitted it was a programming error on initial setup.

Turns out they programed the audix extensions wrong, so they tweaked the station settings and voila.